Office of Administration News
October 18, 2011
Office of Administration Honors Employee Work Teams for Creating Ongoing Processes to Enhance State Government
JEFFERSON CITY, MO - Tomorrow beginning at 1:30 p.m. in the Missouri State Capitol Rotunda, the Office of Administration (OA) will honor four state employee work teams with the prestigious 2011 Governor's Award for Quality and Productivity (GAQP). This is the 23rd year recognizing the efforts of state employee work groups, whose efforts serve as an example of continuous improvement, quality, and productivity in Missouri state government.
"During these tough economic times, state employees have had to do more with less while continuing to provide excellent service to the citizens of the state," OA Commissioner Kelvin Simmons said. "The four teams being presented with this year's prestigious award represent the best in innovative thought, and serve as examples for all of us in maximizing our limited taxpayer resources."
The GAQP Selection Committee consisted of senior-level executives who evaluated each nomination prior to recommending each of the four winning teams to Gov. Nixon for his approval. All winning nominations were required to meet clearly defined requirements related to effectiveness, responsiveness, and efficiency that would serve as a model of excellence in state government nationally.
This year, 21 nominations were submitted in four award categories: Customer Service, Efficiency/Process Improvement, Innovation, and Technology in Government.
The following contains information about each GAQP award category:
CUSTOMER SERVICE
Awarded to - Unclaimed Property Online Claim Development & Implementation Team - State Treasurer's Office
The winning team identifies and develops measures to improve customer service in Missouri state government. The winning project also establishes how development and implementation provided the agency a means to effectively and efficiently satisfy customer expectations which include, but are not limited to, communication, information, responsiveness, problem resolution, and on-time, reliable, consistent service delivery.
EFFICIENCY/PROCESS IMPROVEMENT
Awarded to - Missouri Automated Criminal History Site Implementation Team - Department of Public Safety / Missouri State Highway Patrol
The award recognizes the team that develops and successfully demonstrates an effective approach in using state resources to implement a new process or deliver a product or service; and how implementation of their project improved the overall quality of products and services, significantly enhanced operational efficiency, simplified work processes, generated increased revenues, or reduced spending.
INNOVATION
Awarded to - Psychiatric Inpatient Redesign Team - Department of Mental Health
The winning team develops and implements a new process/product/service or a better application to an existing process/product/service to create an "added value" to state government. The winning project also delivers benefits to the citizens of Missouri through advances in vital services such as healthcare, education, communications, transportation, etc.
TECHNOLOGY IN GOVERNMENT
Awarded to - Missouri Criminal Justice Modernization Program - Department of Public Safety / Missouri State Highway Patrol
The winning team identifies, develops, and implements cutting-edge technology to improve services, solve problems, reduce cost, increase efficiency, and extend human capabilities. The winning project also improves the customer experience, achieves better policy outcomes, reduces paperwork burdens, and improves efficiency by reducing duplication and routine processing, leveraging delivery capacity and streamlining processes.
For additional information regarding the Governor's Award for Quality and Productivity or to view the winning 2011 nominations, visit http://www.training.oa.mo.gov/erp//winnom.html.
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