Information Technology Services Division (ITSD)
The Information Technology Services Division is the central point for coordinating the information technology policies for the executive branch. The division promotes economy and efficiency in the use of information technology services and telecommunications for transaction of state business.
Annual State of the State IT Reports: 2011 |2010 | 2009
About ITSD
Services provided by the division include the operation of a centralized computer facility used by state agencies and elected officials; an information technology education center for state employees; systems development services; operation of the state telephone switchboard and associated state telecommunications network; desktop support and web development.
ITSD Management Contact Information
Network Services
Network Services has responsibility for data networking services support and is divided into two groups. The Network Applications group is responsible for the network applications and servers while the Email Services group is responsible for electronic mail services for the state.
The Network Applications group is responsible for the support of Domain Name Services (DNS), the state shared Windows and Unix based internet servers, the state shared firewall complex and intrusion detection system. They support remote network access through Virtual Private Networking (VPN) and the state public modem pool. Additionally, they act as an interface between the State and MOREnet.
The Email Services group maintains the mail relay services which include initial spam filtering and virus scanning. They are also responsible for the implementation and management of the state's consolidated email servers.
Support
Applications/Database Technical Support Section
Applications/Database Technical Support functions as the contact with the State Data Center (SDC) for database, operating system issues and other services used by OA/ITSD. Applications/Database Technical Support also provides technical assistance for production systems, executed at the SDC, supported by OA/ITSD in the areas of database maintenance, application tuning, systems access, and security as well as support for all OA legacy systems except SAMII.
Desktop, Web and Server Support
The Desktop, Web and Server section supports the Office of Administration (OA) desktop environments including the Office Automation helpdesk, Web site development and Server support for OA and Statewide systems. The section is responsible for the State Web Portal, OA Web site, the SAM II web site and others. The section is also responsible for the system administration of many OA Servers including Windows Domain Servers, OA File and Print Serving, E-mail Server and various Statewide Servers such as the Budget Servers, SAM II Data Warehouse, On-Line Bidding System and Fleet System. This section also provides statewide support for the SAM II and Budget desktop clients.
Geographic Information Systems (GIS) Support
The Office of Geospatial Information (OGI) provides coordination, guidance, and leadership, and plans the implementation of Missouri's geospatial information technology. The office identifies, coordinates, guides, and supports strategic investments in geospatial technology, data, and service systems to ensure effective implementation and use of geospatial information.
Telecommunications Services
The Telecommunications Section is to provide state agencies and organizations cost effective and beneficial shared telecommunications resources in order to improve productivity in state government and thereby promote effective delivery of governmental services to the citizenry of the state. This is done by coordinating the acquisition, disposition and use of telecommunications equipment, software and services through consulting with the various state agencies and organizations to determine needs.
