Systems Management Domain

The Systems Management Domain defines the roles, standards, policies, and technologies for monitoring and controlling components of all collective hardware and software within the State’s information system infrastructure. Systems management includes the automation and control of platforms and associated resources, networks, and applications and the coordination and control of work flowing through the infrastructure systems. It focuses on issues of change management, event and state management, fault detection and isolation, performance measurement, problem reporting, and system training.

Disciplines

Asset Management

Defines the roles, standards and systems required for the tracking and reporting of assets owned by the government entity including: software licensing, metering, asset tracking, asset replacement, asset retirement, software distribution, and inventory. Other tasks associated with asset management include, but are not limited to the tracking of service level agreements, capacity management, cost management, and personnel skills inventory.

Technology Areas

Business Continuity

Defines the roles, standards, policies, and technologies for disaster recovery and restoring the enterprise to full functionality.

Technology Areas

Change Management

Defines the roles, standards, and technologies for version control and deployment of all IT assets through the development environments, test environments, and finally the production environment.

Technology Areas

Console/Event Management

Defines the roles, standards, policies, and technologies for monitoring and controlling components of all collective hardware and software within the entity’s data center, including large and mid-range systems.

Technology Areas

Help Desk/Problem Management

Defines the roles, standards, policies, and technologies for monitoring and controlling problem reporting and resolution.

Technology Areas