Approved Standards
Systems Management Domain
The following Disciplines, Technology Areas and Compliance Components have been approved as Enterprise Architecture blueprints for inclusion in the EA repository. As more documentation becomes a part of the overall governance and product standards, this list will expand accordingly.
| Discipline | Technology Area | Product/Compliance Components |
|---|---|---|
| Asset Management | Hardware Inventory | Barcoding |
| Tracking and Traceability for Computer Hardware | ||
| Hardware Inventory Process | ||
| Software Inventory | ||
| Change/Configuration Management | ||
| Help Desk/Incident Management | Help Desk Design | Help Desk Hours of Operation |
| SLA – Service Level Agreement | ||
| Incident Management | Incident Recording | |
| Performance Measurement & Capacity Planning | Capacity Management | Modeling |
| Cost-Benefit Analysis | ||
| System Availability/Recovery | ||
| System Event Management |
