Project Communication Management
Duration
Two Days
Overview
This course will focus on ways to use project communication and communication theories as a way to influence others within and outside of the project team.
Participants will learn how to focus on framing the data and info
rmation in a correct manner as well as proper usage of words and
language for influencing project stakeholders. This section is aligned
with the Project Management Institute's nine knowledge areas of
PMBOK.
PDUs - 13
Outline
- Analyze the value of project interviews
- Evaluate how to approach people
- Identify perception
- Examine what impacts project perception
- Compare reducing perception differences
- Discuss how to gain understanding
- Demonstrate what to do when you mess up
- Analyze communication styles
- Develop ways to increase understanding
- Compare kinds of project communication
- Break down what communication should be communicated upline
- Examine reasons why communicating upline is extremely difficult
- Identify questions to ask if miscommunication is common
- Evaluate verbal softeners
- Detail characteristics of a poor listener
- Predict obstacles of listening during projects
- Define project management's role in project meetings
- Describe ingredients of effective project meetings
- Evaluate receiving feedback on performance
- Design responses to negative project feedback
- Understand techniques for disagreeing
- Discuss caution sights that a disagreement is turning into a conflict
- Formulate 7 stages of intergroup conflict in project teams
- Describe ways to reduce intergroup conflict in project meetings
