OFFICE SUPPORT ASSISTANT (CLERICAL)

DEFINITION

This is mid-level clerical support work of moderate difficulty and complexity involving a variety of tasks requiring independent work decisions within established policies and timeframes, usually requiring familiarity with specialized terminology.

This description may not include all of the duties, knowledge, skills, or abilities associated with this classification.

EXAMPLES OF WORK

Serves as receptionist or information clerk; determines purpose of contact; provides general information and assists in preparation of forms if needed; directs individuals to proper destination; receives and distributes messages; schedules and/or arranges appointments as necessary.

Processes and distributes mail according to established procedures; prepares material for mailing, utilizing automated equipment when applicable.

Establishes and maintains filing systems; prepares records for storage and/or archiving.

Enters, updates, and/or retrieves information utilizing automated systems.

Maintains equipment and supply inventory; maintains records relating to receipt and issuance of materials or equipment; prepares purchase and supply requisitions, or other program or agency documents.

Reviews documents for accuracy, completeness, and compliance; proofreads completed work.

Compiles and summarizes data or reports from a variety of sources in accordance with specific instructions or procedures.

Operates standard office equipment.

Serves as a lead worker providing guidance, direction, and training to a small group of clerical employees; reviews work for accuracy, timeliness, and compliance with instructions and procedures; participates in the evaluation of employee performance as assigned.

Types a variety of materials on an incidental basis, utilizing a computer keyboard and word processing software.

Lifts and/or moves materials, as necessary, in the performance of assigned duties.

Receives general supervision from a designated administrative supervisor, however, will work independently within established guidelines.

Performs other related work as assigned.

KNOWLEDGE, SKILLS AND ABILITIES (KSAs)

Intermediate knowledge of office practices, procedures, and equipment.

Intermediate knowledge of business math computations, grammar, composition, and spelling.

Intermediate knowledge of computer information systems and software.

Ability to understand and follow directions.

Ability to establish and/or maintain moderately complex records; use coding and filing systems; and retrieve and compile data.

Ability to prepare spreadsheets and reports.

Ability to make and apply routine decisions in accordance with policies and procedures.

Ability to review documents for accuracy and completeness.

Ability to complete assignments accurately within specified timeframes.

Ability to serve as a lead worker as assigned.

Ability to establish and maintain effective working relationships with co-workers and the public.

EXPERIENCE AND EDUCATION

(The following requirements will determine merit system eligibility, experience and education ratings, and may be used to evaluate applicants for Missouri Uniform Classification and Pay System positions not requiring selections from merit registers. When practical and possible, the Division of Personnel will accept substitution of experience and education on a year-for-year basis.)

Six or more months of experience in clerical or general office support work; and possession of a high school diploma or GED certificate.

(Training from an accredited vocational or business school in Office Management, Secretarial Science, or a closely related area may substitute on a month-for-month basis for the required experience at a rate of 3 earned credit hours, or 40 clock hours, for one month.)

(Earned credit hours from an accredited college or university may substitute on a month-for-month basis for the required experience at a rate of 3 earned credit hours for one month.)

(Revised 11/1/07 )