Missouri Office of Administration

FACILITIES OPERATIONS MANAGER

DEFINITION:

This is administrative and managerial work in the direction, planning, analysis, and coordination of facilities operations and/or services.

(This classification is part of the broad-banded management service. The Division of Personnel may assign positions on any of three bands or managerial levels based on duties and/or responsibilities.)

Any one position may not involve all of the specified duties or knowledges, skills and abilities, nor are the listed examples exhaustive. Band assignment for each position will be determined by assigned level of duties and responsibilities.

EXAMPLES OF WORK

Directs or assists in the overall planning, development, and administration of an assigned facilities management program or service in such areas as capital improvements, building maintenance and repair, procurement of property and supplies, preparation of bid specifications and evaluation, and management of contract compliance; assists in the direction of the development and implementation of departmental planning issues.

Oversees the administration of multiple contracts for the operation and maintenance of buildings.

Directs or assists administrative personnel in general management aspects of policy development, program planning, and coordination as related to assigned responsibilities; assists in the evaluation of the effect of policy and/or organizational changes and new programs.

Monitors and inspects buildings and premises for fire, security, and safety issues; monitors plans for compliance with codes and state regulations.

Prepares or assists in the preparation, review, and management of the annual budget, justification of building expenditures and repairs, analyses of operating expenses, and other issues essential to the operation of state-owned or leased properties.

Recommends, coordinates, and/or directs the appropriate utilization of space and the solution of other facility-related issues.

Monitors energy use and conservation in leased or state-owned facilities.

Maintains cooperation and positive relations with building occupants or tenants, contractors, public officials, and the general public.

Selects, trains, directs, and evaluates staff in the area of assigned responsibility.

Reviews and/or revises programs in the assigned area of responsibility to ensure compliance of operations with laws, regulations, policies, plans, and procedures.

Participates in the development, implementation, or interpretation of new or revised program, departmental, or legislative initiatives.

Participates in conferences, training sessions, and meetings relating to areas of assigned responsibility.

Participates in the development of budget requests and the monitoring of expenditures according to budget allocations/appropriations, and recommends and/or initiates cost saving measures.

Conducts investigations, institutes special studies, and prepares and/or reviews reports and related information to evaluate existing organizations, policies, procedures, and practices as related to the assigned program.

Represents and/or serves as a liaison for the assigned area of responsibility; maintains contact, cooperates with, and addresses federal, state, local, and community organizations, and other interested groups pertaining to the assigned programs.

Exercises considerable initiative and judgment in planning and carrying out assignments; receives general administrative direction; work is reviewed through conferences, reports, and evaluation of operational results.

Performs other related work as assigned.

EXAMPLES OF KNOWLEDGES, SKILLS AND ABILITIES

Comprehensive knowledge of building management methods, principles, and practices.

Comprehensive knowledge of the requirements, regulations, and procedures governing leases and contracts.

Comprehensive knowledge of construction, maintenance, and building operations including building and safety codes, policies, regulations, and procedures.

Comprehensive knowledge of crafts and trades used in operating and maintaining a large office building.

Comprehensive knowledge of standards, methods, and practices of space acquisition, utilization, and management.

Comprehensive knowledge of managerial techniques and administrative practices.

Comprehensive knowledge of governmental budgeting, fiscal management, grants, and contract management.

Comprehensive knowledge of current facility operation and related service issues and theories.

Comprehensive knowledge of the fiscal, budgetary, procurement, and planning requirements related to the assigned area of responsibility.

Ability to establish and maintain effective working relationships with departmental officials, legislators, staff associates, the general public, and others.

Ability to analyze and evaluate policies and operations, and formulate recommendations.

Ability to communicate effectively.

Ability to provide leadership and supervision to professional, technical, and related program staff.

Ability to manage change, provide program management, and achieve results.

Ability to develop short and long-range plans that meet established objectives and contribute to the overall goals and mission of the agency.

EXPERIENCE AND EDUCATION

(The following requirements will determine merit system eligibility, experience and education ratings, and may be used to evaluate applicants for Missouri Uniform Classification and Pay System positions not requiring selection from merit registers. When practical and possible, the Division of Personnel will accept substitution of experience and education on a year-for-year basis.) The specific qualifications for a position allocated to this class may vary due to the spectrum of jobs included in this broad classification band. Depending on the duties of the specific job assignment, a position may require specialized and/or additional education, experience and/or licensure/certification not included in the stated requirements.

A Bachelor's degree from an accredited college or university with a minimum of 15 earned credit hours in one or a combination of the following: Business or Public Administration, Accounting, Interior Design, Architecture, Building Engineering, or a closely related field; and,

Four or more years of professional experience in property control, procurement, building or office services management, lease negotiation, space planning, the administration of construction or capital improvement projects, or closely related areas.

(Additional qualifying experience may substitute on a year-for-year basis for deficiencies in the required education.)

(Earned graduate credit hours from an accredited college or university in the specified areas may substitute on a year-for-year basis for a maximum of two years of the required experience at a rate of 24 earned graduate credit hours for one year of experience.)

(Minor Revision 3/8/06)