This is professional supervisory work in the administration of the unemployment insurance contributions program of the Missouri Division of Employment Security.
Assigns, supervises, and reviews the work of professional and technical contributions staff engaged in making administrative determinations and conducting investigations by interviewing and corresponding with claimants, employers, attorneys, accountants, and other representatives to obtain information of a complex and technical nature concerning an employer’s liability, maintenance of employer accounts, wage issues, and to collect delinquent contributions (taxes) interest, penalties, and wage reports due;. assigns and supervises the accounting and processing work in regard to the above.
Confers or corresponds with and assists employers and their authorized representatives in matters pertaining to employer liability or collections; secures delinquent reports and/or contributions from employers.
Reviews employer account information and makes recommendations for transfer of delinquent accounts to the uncollectable file.
Maintains controls of benefit overpayment referred to the collections unit.
Approves, establishes, and maintains a system of reporting for employers.
Confers with staff on new procedures and regulations and on complex investigation problems.
Plans, develops, and conducts training sessions for contributions unit staff to improve job performance.
Formulates and writes procedures in connection with employer liability or collecting activities.
Analyzes and evaluates operations for achievement of objectives.
Provides training to and evaluates work performed by lower-level staff for the purpose of obtaining efficiency and uniformity of operation; conducts formal performance appraisals.
Receives supervision from a Senior Contributions Supervisor or from another administrative supervisor; exercises considerable independent judgment and discretion in applying complex rules to a variety of problems; decisions are generally made in accordance with well-established divisional policies and regulations.
Performs other related work as assigned.
Intermediate knowledge of the complex employer liability provisions of federal and state laws relating to unemployment compensation, with particular emphasis on those relating to employer contributions.
Intermediate knowledge of the policies, rules, and regulations established by the Division with respect to determining employer liability for payment of taxes and collection of delinquent accounts, and employer accounting.
Intermediate knowledge of current electronic data processing techniques as they relate to the unemployment insurance program.
Introductory knowledge of current principles of supervision and management.
Introductory knowledge of basic payroll accounting necessary in the determinations of employer liability and other employer contribution problems.
Ability to maintain consistent interpretations of applicable contributions collection provisions of unemployment compensation laws and general statutes and of department procedures and regulations administered under their authority.
Ability to effectively plan and assign work, and train employees in work methods.
Ability to establish and maintain effective relationships with other staff.
Ability to work effectively with co-workers, employers, claimants, and their representatives, such as accountants and attorneys.
(The following requirements will determine merit system eligibility, experience and education ratings, and may be used to evaluate applicants for Missouri Uniform Classification and Pay System positions not requiring selection from merit registers. When practical and possible, the Division of Personnel will accept substitution of experience and education on a year-for-year basis.)
One or more years of experience as a Contributions Specialist II, Claims Specialist II, or Unemployment Insurance Auditor I with the Missouri Division of Employment Security; and possession of a high school diploma or proof of high school equivalency.
A Bachelor’s degree from an accredited college or university with a minimum of 15 earned credit hours in one or a combination of the following: social sciences, Education, or Public or Business Administration; and,
Two or more years of professional public contact experience in one or more of the following fields: accounting; auditing; bookkeeping; business, personnel, or public administration; law; or in a state or federal unemployment insurance program.
(24 earned graduate credit hours from an accredited college or university in the specified areas may substitute for a maximum of one year of the required experience.)
(Additional qualifying experience may substitute on a year-for-year basis for deficiencies in the required college education.)