MO Project: Contextual Branding

Systems Management Domain

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The Systems Management Domain defines the roles, standards, policies, and technologies for monitoring and controlling components of all collective hardware and software within the State’s information system infrastructure. Systems management includes the automation and control of platforms and associated resources, networks, and applications and the coordination and control of work flowing through the infrastructure systems. It focuses on issues of change management, event and state management, fault detection and isolation, performance measurement, problem reporting, and system training.

Disciplines

Asset Management

Defines the roles, standards and systems required for the tracking and reporting of assets owned by the government entity including: software licensing, metering, asset tracking, asset replacement, asset retirement, software distribution, and inventory. Other tasks associated with asset management include, but are not limited to the tracking of service level agreements, capacity management, cost management, and personnel skills inventory.

Technology Areas

  • Asset Tracking
  • Bar Coding
  • Cost Management against Licensing
  • Life Cycle Management
  • Service Level Agreements

Business Continuity

Defines the roles, standards, policies, and technologies for disaster recovery and restoring the enterprise to full functionality.

Technology Areas

  • 24x7 Support
  • Disaster recovery
  • Fail-over
  • High Availability

Change Management

Defines the roles, standards, and technologies for version control and deployment of all IT assets through the development environments, test environments, and finally the production environment.

Technology Areas

  • Deployment Process
  • Source Code Repositories
  • Test Environments
  • Version Control

Console/Event Management

Defines the roles, standards, policies, and technologies for monitoring and controlling components of all collective hardware and software within the entity’s data center, including large and mid-range systems.

Technology Areas

  • Back-ups
  • Execution of End of Period Jobs
  • Monitoring Hardware
  • Monitoring Submitted Jobs
  • Performance Monitoring
  • Print Queues

Help Desk/Problem Management

Defines the roles, standards, policies, and technologies for monitoring and controlling problem reporting and resolution.

Technology Areas

  • After-hours-on-call
  • Escalation of Problems
  • Issue Tracking
  • Problem Reporting
  • Problem Resolution
  • Single point of contact for IT related issues