Essential Functions and Responsibilities:
This position with the Missouri Attorney General's Office is responsible for providing professional and technical support to end users. Essential duties include: Hardware support, software/application support, hardware imaging and deployment, inventory and help desk tickets (including prioritizing requests and handling urgent requests in a timely manner). Must be able to effectively communicate with customers, peers, vendors and management by phone, email and in person.
Annual salary is $30,000-$45,000
Job Knowledge, Skills, and Abilities:
Position requires familiarity with MS Windows 7, MS Windows 10, MS Office applications, remote desktop tools, browsers, Active Directory, AV software and driver installation. Should have basic troubleshooting ability for both hardware and software. Experience using a document management system would be beneficial.