Essential Functions and Responsibilities:
This position will serve as the lead of Operational Support for OA-ITSD / Department of Corrections (DOC). The successful candidate will possess a broad range of technical knowledge with the ability to communicate effectively, and produce functional documentation for an audience with a broad range of technical expertise.
This position will work closely with DOC and the ITSD functional units to coordinate and resolve issues across the enterprise. Conduct assessments of current and future application solutions, technologies, hardware, systems, and processes utilized within the OA-ITSD / DOC portfolio. Facilitate and aid in the review of proposed technology initiatives for feasibility, security, costs, efficiencies and compliance with ITSD policies and standards. He or she must promote a collaborative partnership and disseminate information regarding OA – ITSD / DOC’s systems.
He or she will be tasked to drive for sustainability of the infrastructure and provide resolutions for problem situations or to circumvent potential problems by understanding the breadth of impact of choices made and when issues must be escalated to executive management.
He or she will be responsible for the creation and upkeep of information (written documentation, schematic representation diagrams, project schedules, support schedules, etc.) for broad use by OA – ITSD / DOC, State Data Center, Networking and vendor support entities who must collaborate to maintain this environment, insuring availability and uptime. This unique position has a focus on both technology and the customer.
Job Knowledge, Skills, and Abilities:
Thorough understanding of the principles of computer programming, system analysis, design, testing, technical documentation; Effective written / verbal communication; Planning and Organizing, Decision-Making, Negotiation, Influencing and Leading, Conflict Resolution, Mentoring and Coaching; Experience in coordination of complex and concurrent efforts.