MO Project: Contextual Branding

Help Desk Technician

Help Desk Technician

Job Posting Number: 
Opening Date: 
Closing Date: 
Job Location: 
Jefferson City - Cole County
Merit Type: 
Position receives State benefits including health care, retirement, and vacation
IT Specialty: 
Help Desk

To Apply

Send Resume, cover letter, complete transcripts and DD214 (if applicable) to: 
Essential Functions and Responsibilities: 

The Office of the Missouri Attorney General is seeking an individual with help desk experience. The successful candidate must be able to provide fast and useful assistance to users requiring technical assistance with hardware and software problems; be able to communicate effectively to understand the problem and explain its solution; must be customer-oriented and work well in a team environment.


  • Serve as the first point of contact for customers seeking technical assistance over the phone or through help desk tickets
  • Determine the best solution based on the issue and details provided by customers
  • Provide accurate information on IT products and services
  • Record problems and their resolution in our Knowledge Base/Help Desk System
  • Direct unresolved issues to the next level of support personnel
  • Follow-up with users and pass on feedback/suggestions with the team
  • Identity and suggest possible improvements on procedures

Annual Salary: $35,000.00 - $45,000.00

Job Knowledge, Skills, and Abilities: 
  • Hardware Support Troubleshot and assist in diagnosis of hardware (PC's, monitors, laptops, printers, copiers, cisco phones, iPhones/iPad's, etc)
  • Software Support - Troubleshoot and assist in reloading the functionality of various software products.
  • Application Support - Troubleshoot and assist in the diagnosis of all computer applications
  • Security Account Management - Assist in the troubleshooting of and the resetting of all passwords to access various programs and applications.
  • Able to handle multiple tasks simultaneously

Important Information

Please see website for additional information and to apply.