Senior Office Support Assistant

  • Senior Office Support Assistant
  • What will I be doing?
  • Do I qualify?
  • Can I be successful?
  • Benefits
  • How do I apply?
Class Number: 
0023
Exam Components: 
Rating of Education & Experience, 100%
Annual Salary Range:
$25,536.00 – $34,308.00
Twice-a-Month Salary Range:
$1,064.00 – $1,429.50
Pay Grade: 
A12

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Definition

This is senior-level office support work requiring independent work decisions for complex clerical functions or processes, involving familiarity of specialized terminology and/or software.

Job Duties

Maintains, with relative independence, a significant phase or segment of a clerical process or office activity and makes frequent decisions in accordance with agency policies, rules, or procedures.

Types and edits a variety of material, which may contain technical or specialized terminology..

Supervises and trains staff performing clerical and other support tasks; plans work assignments; organizes and coordinates workflow; establishes priorities and deadlines; and reviews work for accuracy, timeliness, and conformance with procedures and processes.

Mentors and advises staff on work issues; evaluates employees’ performance; recommends or implements disciplinary/corrective action; and approves and monitors leave requests.

Maintains fiscal records requiring limited knowledge of governmental accounting methods in accordance with established procedures; codes and records transactions to prescribed accounts.

Prepares and/or oversees the processing of personnel and/or payroll records and/or time and leave records.

Oversees and/or participates in the preparation of standardized reports and complex ad hoc reports.

Obtains quotes and bids for commodities, equipment, and services; initiates or oversees, within defined limits, the preparation and/or processing of supply requisitions and purchase orders.

Reviews documents for accuracy, completeness, and compliance with established policies and procedures.

Composes correspondence including some interpretation and application of established policies and procedures; attends meetings and takes notes; and transcribes written and verbal communication.

Establishes and maintains complex filing systems; prepares and/or oversees the preparation of records for storage and/or archiving; and maintains correspondence and report files.

Prepares and/or oversees the processing of supply requisitions, expense accounts, and/or other program or agency documents; maintains cost and/or inventory records.

Maintains calendars and schedules; coordinates meeting logistics; and arranges travel and accommodations.

Performs, reviews, and verifies complex computations involving the application of rules and regulations.

Enters, updates, and/or retrieves information; develops spreadsheets and databases.

Carries out assigned responsibilities with considerable independence and makes decisions concerning work procedures and processes; however, an administrative supervisor reviews significant departures from established policies or procedures.

Performs other related work as assigned.

Areas of Interest: 
Clerical & Related

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(The following minimum qualifications will determine merit system eligibility.  Allowable experience and education substitutions are provided in italics below the corresponding minimum qualification statement; no other substitutions will be permitted.  These minimum qualifications may also be used to evaluate applicants for Missouri Uniform Classification and Pay System positions not requiring selection from merit registers.)

Two or more years of experience as an Office Support Assistant with the Missouri Uniform Classification and Pay System; and possession of a high school diploma or proof of high school equivalency.

 OR

Three or more years of experience in office support work; and possession of a high school diploma or proof of high school equivalency.

(Earned credit hours from an accredited college or university may substitute on a year-for-year basis for the required experience at a rate of 30 earned credit hours for one year.)

Please note that documentation that supports your eligibility (i.e. transcripts, employment records, etc.) may be required at any time during the application and hiring process. If you do not possess the minimum qualifications, please consider one of many other employment opportunities with the State of Missouri.

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Key Skills

Do you possess the key skills which are considered essential for successful employment in this classification?

Comprehensive knowledge of office practices and procedures.

Comprehensive knowledge of grammar, composition, spelling, and math.

Intermediate knowledge of computer information systems and software.

Introductory knowledge of the principles of office management and supervision.

Ability to type accurately.

Ability to apply and interpret agency policies and procedures.

Ability to operate standard office equipment

Ability to prepare and maintain complex records and reports.

Ability to develop and use coding and filing systems.

Ability to review documents for accuracy and completeness.

Ability to establish and maintain effective working relationships with co-workers and the general public.

Ability to make complex computations.

Ability to assign, review, and evaluate the work of staff.

Ability to complete assignments accurately within specified timeframes.

Ability to train and mentor staff.

Ability to develop and implement procedures from general instructions.

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The following link will provide you with general information about State of Missouri employee benefits.

View benefits

View Class Specification Document