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Claims Supervisor

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Annual Salary Range:
$33,408.00 – $47,412.00
Twice-a-Month Salary Range:
$1,392.00 – $1,975.50
Class Number: 
0722
Pay Grade: 
A21
Areas of Interest: 
Business Services
Exam Components: 
Rating of Education & Experience, 100%
Definition

This is professional supervisory work in interviewing claimants and processing unemployment insurance benefit claims in a Regional Claims Center (RCC), or in claims processing work of comparable responsibility in the Central Office of the Missouri Division of Employment Security.

This description may not include all of the duties, knowledge, skills, or abilities associated with this classification.
Examples of Work

Provides immediate technical and administrative supervision to professional and technical staff in a RCC in the processing of claims or in the examination of contested claims for benefits, and in the rendering of administrative determinations regarding the eligibility of claimants to receive benefits; consults periodically with an administrative supervisor concerning the more complex problems which arise or on the implementation of new procedures and new operating methods.

Supervises a group of professional and technical staff in the detection, establishment, and recovery of benefit overpayments, and related duties of the benefit payment control program.

Supervises professional and technical staff in the Central Office investigating benefit charges to employer accounts, adjudicating employer protests, and making adjustments to employer accounts or establishing federal and state records on trainees eligible for allowance payments.

Corresponds with RCC staff and consults with unemployment program managers , line supervisors, the Missouri Division of Workforce Development, and other contracted agencies with respect to eligibility of trainees for training, subsistence, and transportation allowances.

Supervises the processing of unemployment compensation claims for Unemployment Compensation for Ex-service Members (UCX) and Unemployment Compensation for Federal Employees (UCFE), combined wage credit claims, and disputes and errors on claims, including overpayments.

Evaluates work performed by claims staff for the purpose of obtaining efficiency and uniformity of operation; conducts formal performance appraisals of staff.

Receives supervision from a Senior Claims Supervisor or from an administrative manager ; exercises considerable independent judgment and discretion in applying complex rules to a variety of problems; decisions are generally made in accordance with well-established division policies and regulations.

Performs other related work as assigned.

Knowledge, Skills, and Abilities (KSAs)

Intermediate knowledge of state and federal laws and policies, and procedures pertaining to unemployment insurance.

Intermediate knowledge of current technology  as it  relates to unemployment insurance programs.

Intermediate knowledge of  office procedures, practices and equipment.

Intermediate knowledge of the techniques involved in supervising the work of technical employees engaged in unemployment insurance activities.

Introductory knowledge of current principles of supervision and management.

Ability to maintain consistent interpretations of the applicable provisions of the unemployment compensation laws and general statutes, and of departmental procedures and regulations administered under their authority.

Ability to give administrative and technical direction to a moderately large group of technical employees engaged in carrying out specific phases of the unemployment insurance program.

Ability to work effectively with employers, claimants, and their representatives, such as accountants and attorneys.

Experience and Education

(The following requirements will determine merit system eligibility, experience and education ratings, and may be used to evaluate applicants for Missouri Uniform Classification and Pay System positions not requiring selection from merit registers.  When practical and possible, the Division of Personnel will accept substitution of experience and education on a year-for-year basis.)

One or more years of experience as a Claims Specialist II, Contributions Specialist II, or Unemployment Insurance Auditor I with the Missouri Division of Employment Security; and possession of a high school diploma or proof of high school equivalency. 

OR 

A Bachelor’s degree from an accredited college or university with a minimum of 15 earned credit hours in one or a combination of the following:  social sciences, Education, or Public or Business Administration; and

Two or more years of professional public contact experience, in one or more of the following fields:  business, personnel, or public administration; law; vocational counseling; social work; or in a state or federal unemployment insurance program. 

(24 earned graduate credit hours from an accredited college or university in the specified areas may substitute for a maximum of one year of the required experience.)

(Additional qualifying experience may substitute on a year-for-year basis for deficiencies in the required college education.)

(Minor Revision 11/1/13)