This is entry-level technical work in the administration of the unemployment insurance contributions program of the Missouri Division of Employment Security.
Examines original documents received from employers and their representatives regarding status of workers, liability of employers, transfer to uncollectable status, or eligibility for compromise regarding taxes to ascertain if further investigation is necessary.
Responds to inquiries from employers and their representatives involving less complex issues in matters pertaining to employers' liability for contributions due or credited.
Makes determinations involving basic issues of liability or employer status.
Receives and processes money from employers by validating amounts received to proper account, balancing the money received, and preparing funds for deposit.
Processes payments received with employers’ contribution and wage reports, monthly billing statements, debits, interest and penalty memos, and other Division documents; applies loose monies received.
Ensures that remittances are deposited according to U. S. Department of Labor guidelines and ensures the remittances are accurately posted to an employer’s account.
Reviews dishonored checks and Division files to determine the method of collection of any dishonored checks returned by financial institutions and maintains follow up until the issue is resolved.
Oversees the daily operations of the deposit function in the absence of the Contributions Specialist.
Verifies work balances in order to process the daily deposit into the Division’s bank account; determines the proper application of remittances rejected by the deposit programs; completes money deposit processes in the timeframe established by the U. S. Department of Labor.
Trains and assists lower-level deposit staff and staff loaned from other sections.
Receives supervision from a Contributions Supervisor or other designated supervisor; however, the employee is expected to handle regular assignments within the framework of well-defined policies and procedures.
Performs other related work as assigned.
Introductory knowledge of current office practices and procedures.
Introductory knowledge of general business organization and operation.
Introductory knowledge of bookkeeping/accounting principles and procedures.
Introductory knowledge of the basic employer liability provisions of state and federal Employment Security laws.
Introductory knowledge of statutes pertaining to the collection of delinquent tax accounts.
Ability to understand complex procedures and regulations pertaining to the Employment Security program.
Ability to communicate effectively.
Ability to work effectively with co-workers and employers and their representatives.
(The following requirements will determine merit system eligibility, experience and education ratings, and may be used to evaluate applicants for Missouri Uniform Classification and Pay System positions not requiring selection from merit registers. When practical and possible, the Division of Personnel will accept substitution of experience and education on a year-for-year basis.)
One or more years of experience as a Senior Office Support Assistant with the Missouri Division of Employment Security; and possession of a high school diploma or proof of high school equivalency.
Three or more years of experience as an Office Support Assistant with the Missouri Division of Employment Security; and possession of a high school diploma or proof of high school equivalency.
Three or more years of experience in phone sales/consultation, commercial sales, or persuasive sales; public contact work in reception, credit interviewing, or handling complaints; or in supervisory or technical work in the field of business, personnel, or public administration; and possession of a high school diploma or proof of high school equivalency.
(Earned credit hours from an accredited college or university may substitute on a year-for-year basis for the required experience at a rate of 30 earned credit hours for one year.)