This is senior-level professional supervisory work in the administration of the unemployment insurance contributions program of the Missouri Division of Employment Security.
Assigns, supervises and reviews the work of a moderately large contributions group engaged in corresponding and conducting in-depth interviews with claimants, employers, attorneys, and accountants to secure information to make administrative determinations in regard to an employer’s account and the processing of information to be used in establishing employer liability, employer accounting, securing delinquent reports, and collecting delinquent contributions.
Assumes responsibility for complex correspondence, telephone, or personal contacts with employers and their designated representatives in matters pertaining to the Missouri Employment Security Law and Division policy and procedure or reviewing unemployment insurance tax functions.
Consults with administrative supervisors on law, procedures, and policy and assists in the more complex investigations or determinations.
Confers with supervisors in other unemployment insurance units to coordinate functions on matters pertaining to employer liability, employer accounting, collections, and federally mandated reviews and evaluations.
Evaluates lower-level staff to determine training needs and assists in preparing, developing, and conducting training to meet those needs.
Assists lower-level staff in the more complex investigations or in reviewing of unemployment insurance tax functions according to U.S. Department of Labor established guidelines.
Develops forms and procedures needed to administer the unemployment insurance contributions program.
Monitors controls relating to wage reporting requirements, accounts receivable, refunds and adjustments, and tax rate computation.
Utilizes different methodologies to conduct reviews and evaluate data of unemployment insurance tax functions.
Assists in preparing reports based on review findings and makes recommendations for improving the unemployment insurance tax functions.
Evaluates work performed by lower-level staff for the purpose of obtaining efficiency and uniformity of operation; coordinates various units engaged in tax activities; assigns and provides for training of tax personnel; interprets rules and regulations and develops methods and procedures for their application to the tax operation; conducts formal performance appraisals of subordinate staff.
Directs the certification process that requires compliance with requirements of the Internal Revenue Service (IRS).
Directs the federal/state data exchange and Questionable Employment Tax Practices (QETP) program.
Receives general supervision from an administrative supervisor; performance is reviewed in terms of quality of work completed, size of work load, cost of operation, and the general condition of the tax function in the area for which the employee is responsible.
Performs other related duties as assigned.
Comprehensive knowledge of federal and state laws relating to unemployment insurance, with particular emphasis on those relating to state unemployment tax.
Comprehensive knowledge of the policies, rules, and regulations established by the Division of Employment Security with respect to the determination of employer liability and the processing and collection of contributions and wage information.
Comprehensive knowledge of current electronic data processing techniques as they relate to the unemployment insurance program.
Intermediate knowledge of current principles of supervision and office management.
Intermediate knowledge of accounting principles, systems and procedures which are involved in the determination of employer liability, compliance and other employer contribution problems.
Intermediate knowledge of the certification process which requires compliance with requirements of the Internal Revenue Service (IRS).
Intermediate knowledge of the Internal Revenue Service (IRS) requirements as it relates to the federal state data exchange and Questionable Employment Tax Practices (QETP) program.
Ability to maintain consistent interpretations of the applicable contributions collection provisions of the Employment Security Law and Departmental procedures and regulations administered under their authority.
Ability to effectively plan and assign work, and train employees in work methods and investigation procedures.
Ability to work effectively with co-workers, claimants, and employers and their representatives, such as accountants and attorneys.
Ability to review program activities analytically and to develop effective plans and methods for improving services.
(The following requirements will determine merit system eligibility, experience and education ratings, and may be used to evaluate applicants for Missouri Uniform Classification and Pay System positions not requiring selection from merit registers. When practical and possible, the Division of Personnel will accept substitution of experience and education on a year-for-year basis.)
One or more years of experience as a Contributions Supervisor, Claims Supervisor, or Unemployment Insurance Auditor II with the Missouri Division of Employment Security; and possession of a high school diploma or proof of high school equivalency.
A Bachelor’s degree from an accredited college or university with a minimum of 15 earned credit hours in one or a combination of the following: social sciences, Education, or Public or Business Administration; and,
Three or more years of professional public contact experience in one or more of the following fields: accounting; auditing; bookkeeping; business, personnel, or public administration; law; or in a state or federal unemployment insurance program.
(24 earned graduate credit hours from an accredited college or university in the specified areas may substitute for a maximum of one year of the required experience.)
(Additional qualifying experience may substitute on a year-for-year basis for deficiencies in the required college education.)