This is mid-level professional social service work in the Department of Health and Senior Services providing protective services and/or coordinating in-home services on behalf of senior and/or disabled adults.
Performs intake screening and processes reports, including hotline calls alleging abuse, neglect, and/or exploitation, complaints regarding facilities and/or providers, and referrals for Medicaid-funded in-home services.
Investigates, as directed, reports of abuse, neglect, and/or exploitation; conducts home visits to observe surroundings and interview reported adults, caregivers, and alleged perpetrators.
Assesses living arrangements, physical capabilities, cognitive abilities, medical requirements, and financial resources to determine level of care required and eligibility for Medicaid-funded in-home services.
Develops protective service plans and provides on-going follow-up and monitoring to reduce risks and increase safety of reported adults.
Recommends legal interventions, such as guardianship, power of attorney, protective services, and/or placement, as necessary to ensure clients’ safety and well-being.
Authorizes, coordinates, and monitors Medicaid-funded in-home services, such as housekeeping, meal preparation, health, and/or personal care to enable senior and/or disabled adults to remain in the least restrictive environment.
Provides information and referrals to local agencies and organizations; coordinates community resources and state services.
Interacts with health care providers, community organizations, law enforcement, and government agencies.
Travels, as needed, to conduct home visits and attend hearings, meetings, and training sessions.
Prepares and maintains progress notes, narrative summaries, reports, and other required case documentation.
Receives general supervision from a designated administrative supervisor; work is reviewed for attainment of objectives through case record review, reports, and conferences.
Performs other related work as assigned.
Intermediate knowledge of state and federal laws and regulations pertaining to social service programs.
Intermediate knowledge of the principles and methods of social casework.
Intermediate knowledge of interviewing methods, principles, and techniques.
Intermediate knowledge of community resources used in the provision of social services.
Intermediate knowledge of the general provisions, objectives, and philosophy in senior and disability services programs.
Intermediate knowledge of current social, economic, and community health problems affecting the service population.
Intermediate knowledge of court procedures as they apply to the provision of senior and disability services.
Intermediate knowledge of medical terminology and mathematical calculations used in the determination of Medicaid benefits.
Ability to plan and organize time effectively.
Ability to satisfactorily complete an agency training course in adult protective services.
Ability to work independently.
Ability to conduct protective service investigations, identify risks, assess needs, and develop intervention strategies.
Ability to work effectively with clients, family members, health care providers, community organizations, law enforcement, government agencies, other employees, and the general public.
Ability to exercise judgment in evaluating situations and making decisions.
Ability to interpret and explain laws and regulations.
Ability to communicate effectively and maintain accurate records.
Ability to work in a variety of situations and community environments.
Ability to utilize a variety of databases to obtain and record relevant case information.
Ability to travel as needed to conduct investigations, assessments, attend meetings, hearings, and training sessions.
(The following requirements will determine merit system eligibility, experience and education ratings, and may be used to evaluate applicants for Missouri Uniform Classification and Pay System positions not requiring selection from merit registers. When practical and possible, the Division of Personnel will accept substitution of experience and education on a year-for-year basis.)
One or more years of experience as an Adult Protective and Community Worker and/or Children’s Service Worker with the Missouri Uniform Classification and Pay System.
A Bachelor's degree from an accredited college or university in Social Work, Psychology, Sociology, Gerontology, Nursing, Health Science, Health Care Administration, Human Resources, Political Science, Anthropology, Human Services, Public Administration, Education, Counseling, Criminal Justice, or a closely related field; and,
One or more years of professional experience in criminal, civil, or administrative investigations and/or the delivery or coordination of social, protective, medical, mental health, or rehabilitative services for senior or disabled adults, children, or families in a public or private agency.
(24 earned graduate credit hours from an accredited college or university in the specified fields may substitute for the required experience.)
(A Master’s degree in the specified fields may substitute for the required education and experience.)