The Change Agent’s Guide to Radical Improvement is a how-to book that provides insight to make small- or large-scale organizational change. It provides tools to facilitate teams to diagnose where problems exist, identify customer needs, manage ideas, and improve work processes.
It offers a simple, step-by-step guide to managing change. It converts the theory of organizational change into tools and exercises that are easy to apply within any organization. Whether you are a seasoned change agent, or someone who is interested in learning, this book provides a comprehensive guide.
A few years ago, I had the opportunity to become a change agent for the Missouri Department of Labor and Industrial Relations. As a change agent, I participated in a procurement process improvement initiative using this book’s methods, tools, and exercises. Our team reduced the amount of time to process procurement orders by 97% -- and we did it all without spending any additional money! The results of the team encouraged us to compete for and win the Governor’s Award for Quality and Productivity and the Missouri Team Quality Award.
The Change Agent’s Guide to Radical Improvement is an excellent resource for those interested in learning how to take an organization and reduce waste, rework, and redundancy. The book helps leaders identify the root cause of problems and drive performance improvement.
The author of this book, Ken Miller, knows from experience what it takes: he led efforts to transform a governmental agency using the concepts in this book. He and his team at the Missouri Department of Revenue improved customer satisfaction and reduced the burden on citizens to obtain services. The radical improvements earned the agency the Midwest Excellence Institute's Missouri Quality Award (link is external), an award for performance excellence modeled after the Malcolm Baldrige Award (link is external).
The Change Agent’s Guide to Radical Improvement can help leaders and agencies select the right improvement projects, improve customer satisfaction, provide tools for team facilitation, and outline the fundamentals for organizational change. Managers, strategic planners, and those interested in making process improvements can use the roadmap in this book to get focused, select meaningful performance measures, and make significant improvements in their state agencies.
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