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The Change Agent's Guide to Radical Improvement

The Change Agent's Guide to Radical Improvement book cover
Ken Miller
Recommended by: Tammy Cavender, Deputy Director, Department of Labor and Industrial Relations

1) What is your suggestion about?

The Change Agent’s Guide to Radical Improvement is a how-to book that provides insight to make small- or large-scale organizational change. It provides tools to facilitate teams to diagnose where problems exist, identify customer needs, manage ideas, and improve work processes.

It offers a simple, step-by-step guide to managing change. It converts the theory of organizational change into tools and exercises that are easy to apply within any organization. Whether you are a seasoned change agent, or someone who is interested in learning, this book provides a comprehensive guide. 

2) Why did you choose it?

A few years ago, I had the opportunity to become a change agent for the Missouri Department of Labor and Industrial Relations. As a change agent, I participated in a procurement process improvement initiative using this book’s methods, tools, and exercises. Our team reduced the amount of time to process procurement orders by 97% -- and we did it all without spending any additional money! The results of the team encouraged us to compete for and win the Governor’s Award for Quality and Productivity and the Missouri Team Quality Award.

3) What else do you want to tell us about it?

The Change Agent’s Guide to Radical Improvement is an excellent resource for those interested in learning how to take an organization and reduce waste, rework, and redundancy. The book helps leaders identify the root cause of problems and drive performance improvement. 

The author of this book, Ken Miller, knows from experience what it takes: he led efforts to transform a governmental agency using the concepts in this book. He and his team at the Missouri Department of Revenue improved customer satisfaction and reduced the burden on citizens to obtain services. The radical improvements earned the agency the Midwest Excellence Institute's Missouri Quality Award (link is external), an award for performance excellence modeled after the Malcolm Baldrige Award (link is external).

4) What is a key takeaway for leaders driving improvement in how we deliver for the citizens of Missouri?

The Change Agent’s Guide to Radical Improvement can help leaders and agencies select the right improvement projects, improve customer satisfaction, provide tools for team facilitation, and outline the fundamentals for organizational change. Managers, strategic planners, and those interested in making process improvements can use the roadmap in this book to get focused, select meaningful performance measures, and make significant improvements in their state agencies.

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  • Wendy L. Dashner, Department of Corrections
  • April 30, 2018 1:47 pm
  • Some of these books look very interesting. Will these books be provided at our worksites for us to read?
  • Erica J Gardner, Department of Social Services
  • May 1, 2018 8:41 am
  • Is there a link where we could get information on how to buy this book or perhaps read online? It would be great to provide a direct link to purchase.
  • Barbara Steers, Department of Social Services
  • May 7, 2018 1:01 pm
  • I really enjoy these book reviews; it's refreshing to have a new topic for workplace and personal improvement introduced to me in the workplace. So far all the reviews I've seen are very well explained and pique my interest- have begun as reading list. Keep up the great work, Governor Greitens!!! Thank you!!!
  • Tammy Cavender, Department of Labor and Industrial Relations
  • May 8, 2018 2:06 pm
  • Hi Eric. I don't have a free online version, but here are some links to purchase the book. https://www.amazon.com/Change-Agents-Guide-Radical-Improvement/dp/0873895347 https://www.abebooks.com/book-search/title/change-agents-guide-radical-improvement/author/ken-miller/