This information is for reference only. These classifications are no longer valid and were replaced 7/1/2020.
This is entry-level technical work in an information technology environment.
Applicants must meet one of the following eligibility requirements:
(The following minimum qualifications apply to applicant eligibility. Allowable experience and education substitutions are provided in italics below the corresponding minimum qualification statement. These minimum qualifications may also be used to evaluate employees for Missouri Uniform Classification and Pay System positions.) (More specific qualifications may be required for particular positions allocated to this class depending on the assigned duties and responsibilities.)
An Associate degree from an accredited college or university with coursework in information technology or computer science.
(A combination of education from an accredited college or university, information technology certification, and/or related experience may substitute for stated qualifications.)
This description may not include all of the duties, knowledge, skills, or abilities associated with this classification.
Receives formal and/or on-the-job training in assigned information technology areas; receives detailed directions and guidance.
Observes to gain knowledge of and assists in analyzing, programming, testing, and implementing software systems.
Observes to gain knowledge of and assists in installing and maintaining communication equipment and services.
Observes to gain knowledge of and assists in the implementation of protection methods and assignment of users’ security accesses which defends/protects digital information and/or assets.
Observes to gain knowledge of and assists in installing and configuring database software in an enterprise environment.
Observes to gain knowledge of and assists in installing and maintaining information technology hardware and software.
Observes to gain knowledge of and assists in installing and maintaining network equipment and services.
Observes to gain knowledge of and assists in installing and maintaining servers and associated storage devices.
Observes to gain knowledge of and assists in programming the design and functionality of a web site.
Observes to gain knowledge of the coordination of business requirements for projects involving information technology systems maintenance, integration/enhancements, and new application projects.
Tests software ensuring quality, efficiency, and compliance with design intent; documents testing issues; and observes to gain knowledge of design and documentation of testing methodologies and project coordination.
Receives detailed direction and supervision; work is reviewed while in progress and upon completion with additional instructions and/or guidance provided as needed.
Performs other related work as assigned.
Introductory knowledge of the general operating principles and capabilities of computer hardware and software.
Introductory knowledge of the principles of computer programming and systems analysis, design, testing, and documentation.
Introductory knowledge of computer networking and communication technologies.
Introductory knowledge of database principles.
Introductory knowledge of web site design and development.
Ability to understand and follow instructions.
Ability to learn and apply new technology skills.
Ability to interpret and apply standards, policies, procedures, guidelines, and technical manuals.
Ability to follow a methodical approach to troubleshoot and resolve basic hardware and/or software problems.
Ability to communicate effectively.
Ability to establish and maintain effective working relationships with agency management, staff, and the general public.