Kenneth (Ken) Zellers was confirmed by the Missouri Senate on March 10, 2022 as the Commissioner of the Missouri Office of Administration. He was previously appointed as Acting Commissioner by Governor Mike Parson on October 12, 2021. The Office of Administration serves as the administrative and managerial arm of State of Missouri government, responsible for coordinating the central management functions of state government to help departments operate efficiently and effectively. The Commissioner of Administration is appointed by the Governor with the advice and consent of the Senate, and serves as the Chief Administrative Officer with oversight of the seven divisions along with various programs, boards, and commissions. Ken is actively leading governmental transformation by implementing state-of-the-art technology and enhancing the overall customer experience.
As Chief Operating Officer, Acting Director, and later, Director of the Department of Revenue, Ken led transformation by developing strategies that promote a desirable culture and effectively drive diverse operations. His areas of focus include artificial intelligence, economic development, digital convenience, improved vendor and third-party relationships, and enhanced team building practices. Under Ken’s leadership, the Department of Revenue improved customer service by successfully implementing the first state agency virtual assistant in Missouri. Since inception, the Department of Revenue Answers (DORA) chatbot has offered 24/7 assistance to customers by providing nearly 7MM responses in the first 48 months. Ken also guided the Department through finalization of its new $82 million integrated tax system, which contributed to the most successful tax season in Department history in 2021.
As Global Director, Operations Brewing and Quality for Anheuser-Busch InBev, Ken was responsible for overall global and international product, process, innovation, consumer and external quality. Ken has international experience that covers, North America, Europe, Mexico, South America and Asia. Ken has dedicated his career to developing and implementing processes that improve quality and efficiency, while reducing cost. Ken was also responsible for improving the overall customer/consumer experience, by collecting and analyzing relevant global call center data. Ken also served on the North American Wholesaler Advisory Board representing Anheuser-Busch InBev and over 750 U.S. distribution centers and product wholesalers.
As Senior Director of Human Resource Operations for Anheuser-Busch Ken was responsible for the design and implementation of human resource policy, Human Resource Information Technology (HRIT), Headcount, Facility Management and overall HR Budget. Ken also served as a member of the Anheuser-Busch Human Resource Operating Committee which sets strategy and direction for company-wide global human resource operations.
As Global Director of Compensation for Anheuser-Busch, Ken was responsible for the overall design, implementation, execution, and direction of company compensation policy, procedures, market reviews, Total Rewards, salary, bonus, LTI, Company CD&A (Compensation Discussion and Analysis) development, and organization structure alignment within, and between multiple subsidiaries. Ken was a member of the Society of Human Resource Management.
Throughout his experience at Anheuser-Busch InBev, Ken has also held additional positions of increasing responsibility in Operations, Quality Assurance, Process Improvement and Human Resources. Prior to joining Anheuser-Busch InBev, Ken was employed with Citicorp Acceptance and Finance, a division of Citibank, as a Manager of Quality and Exceptions Processing.
Ken was born and raised in Missouri and strives to make the State of Missouri the very best place to work in Missouri while putting the citizens of Missouri first. Ken holds a bachelor’s degree in business administration from Missouri Baptist University in St. Louis.