MO Project: Contextual Branding

Human Relations Officer I

  • Human Relations Officer I
  • What will I be doing?
  • Do I qualify?
  • Can I be successful?
  • Benefits
  • How do I apply?
Class Number: 
Annual Salary Range:
$36,360.00 – $57,792.00
Twice-a-Month Salary Range:
$1,515.00 – $2,408.00
Pay Grade: 

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This is mid-level professional work investigating civil rights complaints and participating in the operation of human relations and equal employment opportunity programs.

Job Duties

Investigates, and attempts to conciliate, grievances and/or complaints from employees or clients of a state agency; works closely with personnel officers, agency legal counsel and/or administrative staff in the preparation of responses to interrogatories submitted by external human rights agencies.

Evaluates and monitors agency facilities to assure that services are provided to all clients without regard to race, color, religion, national origin, ancestry, sex, age or disability in accordance with federal and state law; conducts periodic on-site reviews and recommends corrective actions.

Participates in conducting workshops, seminars and other in-service training programs.

Contacts minority and women's organizations and recruiting/referral agencies to disseminate job opportunity information to minority and women's groups, which may include participating in minority or specialty career fairs or events both within and outside the State of Missouri.

Elicits assistance in developing effective human relations programs.

Provides technical assistance to agency staff and contractors; interprets and disseminates information concerning federal and state civil rights laws and regulations, agency policies and procedures, court cases and decisions of external human rights agencies.

Participates in the development and implementation of agency equal employment opportunity and affirmative action policies and procedures to assure compliance and prevent discrimination.

Provides technical assistance, and reviews and monitors the compliance of municipalities, private organizations, sponsors/developers and contractors with affirmative action, equal employment opportunity and "fair housing" programs.

Investigates complaints of alleged discrimination in employment, housing and/or public accommodations for the Missouri Commission on Human Rights (MCHR).

Prepares investigative plans, interviews complainants and witnesses, and prepares interrogatories to obtain information and documentation from respondents.

Performs intake functions in the initial filing of complaints with MCHR; prepares official charges of discrimination for complainants' review and signature.

Prepares preliminary determinations regarding probable cause and jurisdiction; administratively closes cases when facts do not indicate discriminatory acts have occurred.

Conducts on-site visits to respondents' places of business and field tests in housing, employment or public accommodation cases.

Conducts fact-finding conferences involving complainants, respondents, attorneys, and/or witnesses to gather information regarding alleged discriminatory actions or practices; negotiates and prepares draft settlement agreements.

Prepares and documents investigative reports and recommended findings; researches laws/statutes, prior cases, documents, evidence and other information related to an investigation.

Exercises initiative and independence within established guidelines; receives general administrative direction.

Performs other related work as assigned.

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(The following minimum qualifications will determine merit system eligibility. Allowable experience and education substitutions are provided in italics below the corresponding minimum qualification statement; no other substitutions will be permitted. These minimum qualifications may also be used to evaluate applicants for Missouri Uniform Classification and Pay System positions not requiring selection from merit registers.)

One or more years of experience as a Human Relations Technician with the Missouri Uniform Classification and Pay System.


A Bachelor's degree from an accredited college or university with a minimum of 15 earned credit hours in one or a combination of the following: Public, Business or Personnel Administration, Social Sciences, or a closely related field; and,

One or more years of professional, technical or consultative experience in human relations, personnel administration, recruitment and selections, employee grievance, equal employment or other investigations, or a closely related area.

(Additional qualifying experience may substitute on a year-for-year basis for deficiencies in the required education.)

(Experience in human resources, public or business administration, social work, investigations, recruitment and selections, or a closely related area, at or above the level of Administrative Office Support Assistant, Personnel Clerk or military pay grade E-4, may substitute on a year-for-year basis for deficiencies in the required education.)

(Earned graduate credit hours from an accredited college or university in the specified areas, or in the field of law, may substitute on a year-for-year basis for the required experience at a rate of 24 earned graduate credit hours for one year of experience.)

Please note that documentation that supports your eligibility (i.e. transcripts, employment records, etc.) may be required at any time during the application and hiring process. If you do not possess the minimum qualifications, please consider one of many other employment opportunities with the State of Missouri.

View Class Specification Document

Key Skills

Do you possess the key skills which are considered essential for successful employment in this classification?

Intermediate knowledge of federal and state civil rights laws, statutes and regulations.

Intermediate knowledge of the principles and techniques of investigation, interviewing and negotiation.

Intermediate knowledge of current social, economic and related areas pertaining to the field of human relations.

Intermediate knowledge of individual and group behavior, with special emphasis on cultural diversity and attitudes involved in racial or ethnic relations.

Intermediate knowledge of recruitment and selection processes.

Introductory knowledge of the principles and practices of personnel administration.

Ability to interpret, explain and apply civil rights statutes and regulations.

Ability to conduct interviews, investigations and fact-finding conferences; evaluates information and makes preliminary determinations; obtains voluntary settlements of formal and informal complaints.

Ability to evaluate agency programs and services for compliance with civil rights regulations and policies, and to make recommendations for improvement.

Ability to develop and maintain effective working relationships with complainants, respondents, witnesses, attorneys, minority and women's groups, civic organizations, other employees and the general public.

Ability to prepare comprehensive reports and to communicate clearly and effectively.

Ability to operate a personal computer/computer terminal and other standard office equipment.

Ability to plan, schedule and perform work under limited supervision.

View Class Specification Document

The following link will provide you with general information about State of Missouri employee benefits.

View benefits

View Class Specification Document