- Claims Specialist III
- What will I be doing?
- Do I qualify?
- Can I be successful?
- How do I apply?
This is professional supervisory or lead work in interviewing claimants and processing unemployment insurance benefit claims in the Missouri Division of Employment Security.
Supervises or leads professional and technical staff in various unemployment programs.
Supervises or leads claims staff in processing claims; examining contested claims; rendering eligibility determinations to receive benefits; processing appeals; investigating benefit charges to employer accounts and making adjustments; and processing applications for special programs.
Monitors and trains professional and technical staff in all phases of unemployment insurance benefit claims, including advanced training of special programs.
Consults periodically with an administrative supervisor concerning more complex problems which arise or on the implementation of new procedures and new operating methods.
Supervises or leads a group of professional and technical staff in the detection, establishment, and recovery of benefit overpayments, and related duties of the benefit payment control program.
Participates as a witness in hearings regarding unemployment benefits.
Supervises or leads professional and technical staff in the Central Office investigating benefit charges to employer accounts, adjudicating employer protests, and making adjustments to employer accounts or establishing federal and state records on trainees eligible for allowance payments.
Corresponds with staff and consults with unemployment program managers, line supervisors, the Missouri Division of Workforce Development, and other contracted agencies with respect to trainees eligibility for training, subsistence, and transportation allowances.
Supervises or leads the processing of unemployment compensation claims for Unemployment Compensation for Ex-service Members(UCX) and Unemployment Compensation for Federal Employees (UCFE), combined wage credit claims, and disputes and errors on claims, including overpayments.
Reviews work performed by claims staff to ensure efficiency, uniformity of operation, accuracy, and compliance.
Exercises considerable independent judgment and discretion within established policies and procedures; receives supervision from a Claims Specialist Supervisor or other administrative designee.
Performs other related work as assigned.
(The following minimum qualifications will determine merit system eligibility. Allowable experience and education substitutions are provided in italics below the corresponding minimum qualification statement; no other substitutions will be permitted. These minimum qualifications may also be used to evaluate applicants for Missouri Uniform Classification and Pay System positions not requiring selection from merit registers.)
One or more years of experience as a Claims Specialist II, Contributions Specialist II, or Unemployment Insurance Auditor I with the Missouri Division of Employment Security; and possession of a high school diploma or proof of high school equivalency.
A Bachelor’s degree from an accredited college or university; and,
Two or more years of professional experience involving public contact work in the areas of social services; education; community organization; business, personnel, and/or public administration, or a closely related area ; and/or in a state or federal unemployment insurance program.
(24 earned graduate credit hours from an accredited college or university may substitute for a maximum of one year of the stated experience.)
(Technical experience involving public contact work in the above specified areas, or a closely related area; and/or senior-level clerical experience with the Missouri Division of Employment Security may substitute on a year-for-year basis for deficiencies in the stated college education.)
Please note that documentation that supports your eligibility (i.e. transcripts, employment records, etc.) may be required at any time during the application and hiring process. If you do not possess the minimum qualifications, please consider one of many other employment opportunities with the State of Missouri.
Do you possess the key skills which are considered essential for successful employment in this classification?
Intermediate knowledge of state and federal unemployment insurance laws, policies, and procedures.
Intermediate knowledge of current technology as related to unemployment insurance programs.
Intermediate knowledge of office procedures, practices, and equipment.
Intermediate knowledge of techniques involved in supervising or leading the work of professional and technical employees engaged in unemployment insurance activities.
Introductory knowledge of current principles of supervision.
Ability to maintain consistent interpretations of the provisions of unemployment compensation laws and general statutes, and of department procedures and regulations.
Ability to effectively plan and assign work, and train employees in work methods.
Ability to make accurate mathematical computations.
Ability to establish and maintain effective working relationships with co-workers, employers, claimants, and representatives, such as accountants and attorneys.
The following link will provide you with general information about State of Missouri employee benefits.View benefits