MO Project: Contextual Branding

Claims Specialist Supervisor

  • Claims Specialist Supervisor
  • What will I be doing?
  • Do I qualify?
  • Can I be successful?
  • Benefits
  • How do I apply?
Class Number: 
Annual Salary Range:
$36,360.00 – $57,792.00
Twice-a-Month Salary Range:
$1,515.00 – $2,408.00
Pay Grade: 

View Class Specification Document


This is senior-level professional supervisory work directing unemployment insurance functions in the Missouri Division of Employment Security.

Job Duties

Oversees benefit charges to employer accounts, adjudication of employer protests, and adjustments to employer accounts; detection, establishment, or recovery of benefit overpayments; and related duties of the benefit payment control program.

Provides technical and administrative supervision regarding agency policies, federal and state laws, and regulations for the unemployment insurance program.

Provides supervision and direction to lower-level claims staff and/or professional staff in the Central Office in processing unemployment compensation claims involving federal employment, such as Unemployment Compensation for Ex-service Members (UCX) and Unemployment Compensation for Federal Employees (UCFE) claims; combined wage credit claims; and disputes and errors on claims, including overpayments.

Oversees claims processing, contested and fraudulent claims examination, and eligibility determinations to receive benefits.

Oversees claims processing under special unemployment insurance programs, such as shared work or trade assistance.

Provides leadership and technical expertise in the assigned unemployment/program area; answers complex questions requiring application of law/statute and/or policy and procedures.

Provides oversight and coordination of statewide/interstate programs.

Resolves discrepancies and disputes with other states when filing unemployment insurance claims, and performs related duties in the role of Interstate Program Coordinator.

Evaluates work performed by lower-level staff for efficiency and uniformity; coordinates various units engaged in claims activities; assigns and provides training for claims staff; and interprets rules and regulations and develops methods and procedures for their application to the claims operation.

Consults with an administrative manager concerning complex problems or in implementing new procedures and operating methods, but exercises considerable independent judgment and discretion; receives general administrative direction.

Performs other related work as assigned.

View Class Specification Document

(The following minimum qualifications will determine merit system eligibility. Allowable experience and education substitutions are provided in italics below the corresponding minimum qualification statement; no other substitutions will be permitted. These minimum qualifications may also be used to evaluate applicants for Missouri Uniform Classification and Pay System positions not requiring selection from merit registers.)

One or more years of experience as a Claims Specialist III, Contributions Specialist III, or Unemployment Insurance Auditor II with the Missouri Division of Employment Security; and possession of a high school diploma or proof of high school equivalency.


A Bachelor’s degree from an accredited college or university; and,

Three or more years of professional experience in a state or federal unemployment insurance program.

(24 earned graduate credit hours from an accredited college or university may substitute for one year of the stated experience. A Master’s degree from an accredited college or university may substitute for two years of the stated experience.)

(Technical experience involving public contact work in the areas of social services; education; community organization; business, personnel, and/or public administration, or a closely related area; and/or senior-level clerical experience with the Missouri Division of Employment Security may substitute on a year-for-year basis for deficiencies in the stated college education.)

Please note that documentation that supports your eligibility (i.e. transcripts, employment records, etc.) may be required at any time during the application and hiring process. If you do not possess the minimum qualifications, please consider one of many other employment opportunities with the State of Missouri.

View Class Specification Document

Key Skills

Do you possess the key skills which are considered essential for successful employment in this classification?

Comprehensive knowledge of state and federal unemployment insurance laws, and of the rules, regulations, procedures, and interpretations established by the Division with respect to claims processing.

Comprehensive knowledge of business and labor practices.

Comprehensive knowledge of current technology as related to unemployment insurance programs.

Comprehensive knowledge of office procedures, practices, and equipment.

Intermediate knowledge of current principles of supervision and office management.

Ability to effectively plan and assign work, and train employees in work methods.

Ability to exercise sound judgment in the analysis of facts and in determining conformance with legal restrictions relative to payment of unemployment benefits.

Ability to establish and maintain effective working relationships with co-workers, employers, claimants, and representatives, such as accountants and attorneys.

View Class Specification Document

The following link will provide you with general information about State of Missouri employee benefits.

View benefits

View Class Specification Document