MO Project: Contextual Branding

Children's Service Worker II

  • Children's Service Worker II
  • What will I be doing?
  • Do I qualify?
  • Can I be successful?
  • Benefits
  • How do I apply?
Class Number: 
Exam Components: 
Non-Competitive Registration
Annual Salary Range:
$31,468.00 – $49,948.00
Twice-a-Month Salary Range:
$1,311.00 – $2,082.00
Pay Grade: 

View Class Specification Document


This is mid-level professional social service work in the Children’s Division of the Department of Social Services in the application of direct social service work methods with, or on behalf of, children and families in instances of abuse, neglect, or exploitation.

Job Duties

Evaluates children’s needs and eligibility for social services through personal and collateral interviews.

Assists individuals in utilizing available agency and community resources.

Delivers and/or coordinates protective services involving neglected, abused, or exploited children; foster care, parent services, and/or adoptions.

Delivers and/or coordinates services in the child's home or in an alternative placement.

Serves as the primary case manager for families; cooperates with other agencies in serving children and families.

Assists families to attain and maintain their stability through appropriate casework and home management or referral for more skilled counseling treatment.

Provides services which promote healthful child development.

Answers child abuse hotline, takes initial reports, and relays information.

Performs studies of proposed foster and adoptive homes.

Investigates reports of neglect, abuse, or exploitation of children.

Remains available during non-office hours to handle emergency foster care placements.

Maintains liaison with volunteers at the county level in coordinating the operation of a volunteer program.

Receives referrals from juvenile courts, Family Support Division staff, or other professional or private individuals in the community for protection and care of neglected, abused, or exploited children.

Conducts counseling sessions with and/or coordinates services to parents or individuals who have a variety of mental health challenges including substance abuse, self-destructive behavior, or neglect, abuse, and/or exploitation of children.

Conducts studies and provides treatment services ordered by a court or after referral by agency staff.

Evaluates the necessity for and facilitates placement of children away from their family home into temporary foster care when neglect, abuse, or exploitation situations make this necessary.

Provides and/or coordinates skilled supervision and visitation to children in foster, adoptive, relative or family care, or other placements.

Provides consultation to foster parents and continuous casework services to the biological parents in an effort to return the child to the family home.

Interacts with law enforcement and juvenile officers, other public officials, and community organizations regarding family and children’s issues.

Attends court hearings and meetings related to assigned casework.

Records initial case activity, maintains case records and ongoing case activity, and completes all required reports.

Provides skilled casework services to parents to assist them in their personal adjustment and planning for their child.

Conducts extensive field work including traveling to client homes, hospitals, alternative placements, court, and transportation of children.

Assigned on-call duty to handle after hours and weekend child abuse and neglect investigations.

Exercises significant independence and initiative in the performance of responsibilities; receives general administrative direction.

Performs other related work as assigned.

View Class Specification Document

(The following minimum qualifications will determine merit system eligibility.  Allowable experience and education substitutions are provided in italics below the corresponding minimum qualification statement; no other substitutions will be permitted.  These minimum qualifications may also be used to evaluate applicants for Missouri Uniform Classification and Pay System positions not requiring selection from merit registers.)

One or more years of experience as a Children’s Service Worker I with the Missouri Uniform Classification and Pay System.


A Bachelor’s degree from an accredited college or university in Social Work/Human Services, Social Welfare, Psychology, Sociology, Health Sciences, Public Health, Education, Counseling, Marriage and Family Therapy, Family and Child Development, Criminal Justice, Juvenile Justice, or comparable health or human services related degrees with a minimum of 30 earned semester hours or 45 earned quarter hours in one or a combination of the above fields; and,

One or more years of professional experience with a public or private agency in the delivery of protective children’s services, including casework/case management in: investigation of abuse or neglect of children; coordination of child foster care, adoptions, and family centered services; juvenile treatment/rehabilitation; and/or providing in-home family crisis intervention services, and possession of a valid vehicle operator’s license.

(A Master’s degree from an accredited college or university in the specified fields may substitute for the stated education and experience.)

Special Requirements

The operation of a motor vehicle is an essential function of this classification.  Must be able to legally operate a motor vehicle in the performance of assigned duties upon the date of hire and throughout employment.

Please note that documentation that supports your eligibility (i.e. transcripts, employment records, etc.) may be required at any time during the application and hiring process. If you do not possess the minimum qualifications, please consider one of many other employment opportunities with the State of Missouri.

View Class Specification Document

Key Skills

Do you possess the key skills which are considered essential for successful employment in this classification?

Intermediate knowledge of state and federal laws and regulations pertaining to social service programs.

Intermediate knowledge of the principles and methods of social casework.

Intermediate knowledge of individual and group behavior.

Intermediate knowledge of the principles and methods of interviewing.

Intermediate knowledge of the general provisions, objectives, and philosophy of child welfare programs.

Intermediate knowledge of current social, economic, and community health problems.

Intermediate knowledge of court procedures as they apply to the provision of children’s services.

Intermediate knowledge of community resources used in the provision of social services.

Intermediate knowledge of the cultural and socioeconomic characteristics for the service population.

Ability to plan and organize time effectively.

Ability to work in a variety of situations and all types of community environments.

Ability to satisfactorily complete an agency training course in the protective service areas to which the employee is assigned.

Ability to interact with and complete assignments in a manner sensitive to the service population’s cultural and socioeconomic characteristics.

Ability to provide protective services to child welfare clients following established rules and procedures with minimal supervision.

Ability to apply principles and methods of social casework to the area of child welfare.

Ability to work effectively with employees, applicants, recipients, other agencies, and the general public.

Ability to exercise good judgment in evaluating situations and making decisions.

Ability to interpret laws and regulations.

Ability to operate a motor vehicle in the performance of assigned duties.

Ability to use automated office equipment and computer systems including child welfare/case management systems, databases, and other personal computer applications.

Ability to communicate effectively.

View Class Specification Document

The following link will provide you with general information about State of Missouri employee benefits.

View benefits

View Class Specification Document