- Child Support Enforcement Supervisor
- What will I be doing?
- Do I qualify?
- Can I be successful?
- How do I apply?
This is professional supervisory work in the direction of technical staff in the Division of Child Support Enforcement.
An employee in this class may supervise Child Support Enforcement Technicians performing child support enforcement case activities or Self-Sufficiency Case Managers performing community outreach and/or parents’ fair share activities and may also supervise assigned clerical staff. Work includes responsibility for establishing goals and priorities, directing the maintenance of program records, conducting training for employees, coordinating case actions with prosecutors and circuit clerks, providing oversight and direction of child support enforcement activities, communicating with community resource groups and performing liaison duties. Supervision is normally received from a Child Support Enforcement Administrator or other designated administrative superior who reviews work for completion and compliance with law and established policy.
Plans and supervises the activities of subordinate staff; participates in the selection and training of staff; evaluates performance and gives direction to correct deficiencies; conducts meetings to advise staff of new policies, federal and state laws and regulations, and legal procedures affecting the program; recommends discipline as necessary.
Monitors caseloads of subordinate employees to ensure that an appropriate quality of work is maintained.
Actively seeks and accepts suggestions/ideas for input on work problems and solutions; analyzes information to make a well-informed decision.
Works with attorneys, circuit clerks, judges, non-custodial and custodial parents, and other persons concerned with child support enforcement activities.
Compiles statistical reports on assigned team of staff and provides reports on productivity and progress towards team and/or office goals as requested.
Reviews legal action for results and compliance with state and federal laws and regulations, and advises subordinates in resolution of problems and interpretation of laws, regulations and procedures.
Attends conferences with administrative superior for review of unit operation, personnel issues, and interpretation of program procedures and policy.
Makes presentations to community resource groups outlining the Division's efforts in community outreach activities.
Travels, as necessary, to meet with prosecuting attorneys, circuit clerks, or to attend meetings related to child support issues.
Authorizes the use of legal remedies for civil action and enforcement remedies in efforts to obtain and/or enforce court orders.
Performs other related work as assigned.
(The following minimum qualifications will determine merit system eligibility. Allowable experience and education substitutions are provided in italics below the corresponding minimum qualification statement. These minimum qualifications may also be used to evaluate applicants for Missouri Uniform Classification and Pay System positions not requiring selection from merit registers.)
Two years as a Child Support Enforcement Technician in the Division of Child Support Enforcement.
Two years of professional employment in resource, financial or legal investigation, child support enforcement, or closely related areas; and graduation from an accredited four-year college or university with specialization in accounting, business or public administration, education, behavioral/social sciences or closely related areas. (Graduate work in the education areas listed may be substituted on a year-for-year basis for the stated experience.)
Please note that documentation that supports your eligibility (i.e. transcripts, employment records, etc.) may be required at any time during the application and hiring process. If you do not possess the minimum qualifications, please consider one of many other employment opportunities with the State of Missouri.
Do you possess the key skills which are considered essential for successful employment in this classification?
Considerable knowledge of mathematics used in the calculation of child support arrearages, support obligations and support enforcement fees.
Considerable knowledge of federal and state laws, program policy and procedures, and their applicability to specific child support enforcement cases.
Working knowledge of techniques of investigation, research and resource identifications used in child support enforcement.
Working knowledge of techniques used in responding to inquiries and complaints.
Working knowledge of principles and techniques of public relations, interviewing and negotiation.
Working knowledge of the Missouri judicial system and processes of circuit clerks and prosecuting attorneys.
Some knowledge of techniques and principles utilized for input, retrieval and interpretation of data from automated system.
Some knowledge of the principles and techniques of supervision and public administration.
Some knowledge of basic business management and organization.
Some knowledge of the basic purposes and practices of the Unemployment Insurance Program, federal and state tax refund process and the worker’s compensation programs.
Ability to plan, assign, supervise and evaluate the work of subordinate child support enforcement personnel and to instruct them in work activities.
Ability to understand and apply federal and state laws, program policies and procedures, and court directives.
Ability to select and use legal documents and prepare legal correspondence to initiate, implement, or modify orders of support.
Ability to communicate effectively with agency staff, attorneys, circuit clerks, judges, custodial and non-custodial parents, and other persons concerned with child support enforcement activities.
Ability to exercise independent judgment in the selection of remedies for child support cases.
Ability to travel as required for agency business.
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