Service Manager II

  • Service Manager II
  • What will I be doing?
  • Do I qualify?
  • Can I be successful?
  • Benefits
  • How do I apply?
Class Number: 
Exam Components: 
Rating of Education & Experience, 100%
Annual Salary Range:
$38,304.00 – $54,276.00
Twice-a-Month Salary Range:
$1,596.00 – $2,261.50
Pay Grade: 

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This is senior-level supervisory work managing and directing a large service-type vocational enterprise operation.

Job Duties

Plans, directs, and supervises the activities of lower-level managers, supervisors and/or offenders engaged in vocational enterprise service operations.

Ensures the proper use and operation of equipment used in the assigned vocational enterprise service operation.

Prepares a budget recommendation for the assigned operation and submits to a designated supervisor.

Initiates procurement requisitions to obtain materials and supplies; establishes stock levels and reorder points; maintains records of physical inventory of supplies and equipment.

Assigns and monitors job orders and work schedules; computes amount of materials and time required to complete jobs.

Inspects work-in-progress for conformance with quality control standards and for efficiency of operations.

Administers a graded wage program for offender workers with promotions, demotions, and performance evaluations; maintains time and payroll records on offender workers; serves as a member of the adjustment board.

Prepares shipping and billing documents for items shipped or services completed; prepares job reports and computes cost of job.

Develops specifications for new equipment to meet specific vocational enterprise operation requirements.

Inspects work areas to ensure that safe conditions are maintained.

Consults with lower-level managers or supervisors on special orders, procedural problems, schedules, and delivery dates.

Reviews and makes recommendations for resolution of special problems and improvement of services rendered.

Exercises considerable independence and initiative in the performance of responsibilities; receives general administrative direction.

Performs other related work as assigned.

Areas of Interest: 

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(The following minimum qualifications will determine merit system eligibility and may be used to evaluate applicants for Missouri Uniform Classification and Pay System positions not requiring selection from merit registers.)

One or more years of experience as a Service Manager I with the Missouri Uniform Classification and Pay System.


Four or more years of experience in a specific field related to a vocational enterprise service operation (e.g., laundry, printing, etc.), including two or more years in a supervisory capacity; and possession of a high school diploma or proof of high school equivalency.

Please note that documentation that supports your eligibility (i.e. transcripts, employment records, etc.) may be required at any time during the application and hiring process. If you do not possess the minimum qualifications, please consider one of many other employment opportunities with the State of Missouri.

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Key Skills

Do you possess the key skills which are considered essential for successful employment in this classification?

Comprehensive knowledge of the equipment, materials, processes, and practices utilized in a vocational enterprise service operation.

Comprehensive knowledge of the occupational hazards involved and the necessary precautionary measures to be taken in a vocational enterprise service operation.

Intermediate knowledge of basic management principles and practices utilized in a vocational enterprise service operation.

Intermediate knowledge of the general techniques of supervision, training, and performance evaluation.

Intermediate knowledge of inventory management and procurement procedures.

Ability to interpret blueprints and specifications and to understand detailed contracts.

Ability to plan, schedule, and direct the work of others.

Ability to compute time and material estimates and maintain necessary records.

Ability to analyze production problems and recommend improved techniques and procedures.

Ability to organize and direct the training of offenders.

Ability to detect flaws and determine the quality of raw materials and products.

Ability to communicate effectively.

Ability to establish and maintain effective working relationships with co-workers, offenders, customers, and others.

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The following link will provide you with general information about State of Missouri employee benefits.

View benefits

View Class Specification Document