- Lottery Inside Sales Supervisor
- What will I be doing?
- Do I qualify?
- Can I be successful?
- How do I apply?
This is supervisory and technical work in the Missouri Lottery Commission coordinating the operations of a unit responsible for the promotion of Missouri Lottery products to established retail account holders.
Supervises and coordinates a unit of Inside Sales Representatives responsible for promoting Lottery products to established retail account holders within an assigned territory.
Provides sales tools, analyzes team member sales trends and goals, communicates expectations, identifies training needs, and develops training exercises.
Monitors the quality of phone calls, evaluates performance, and reviews order proficiency.
Develops and implements sales promotions for assigned staff.
Evaluates work from staff in order to ensure efficiency of operations; identifies and evaluates operational best practices and interprets and develops procedures.
Coordinates daily assignment of retailers and territories to Inside Sales Representatives based on sales, account load, strengths and weaknesses, demographics, and staff shortages.
Plans and prepares staff for product introductions, team motivations, and departmental direction.
Analyzes game trends and recommends product changes and distribution adjustments in response to changing market trends.
Participates in sales management meetings and assists in developing long and short term plans.
Authorizes weekly courier payments; completes courier adjustment and refund requests.
Maintains communication with Inside and Field sales management to coordinate sales direction for Inside Sales Representative/Lottery Sales Representatives in each district.
Participates in the overall planning, development, management, and administration of the Inside Sales section in order to reach goals.
Exercises significant independence and initiative in the performance of assigned responsibilities; receives general administrative direction.
Performs other related work as assigned.
(The following minimum qualifications will determine merit system eligibility. Allowable experience and education substitutions are provided in italics below the corresponding minimum qualification statement. These minimum qualifications may also be used to evaluate applicants for Missouri Uniform Classification and Pay System positions not requiring selection from merit registers.)
Two or more years of experience as a Lottery Inside Sales Representative with the Missouri Lottery Commission; and possession of a high school diploma or proof of high school equivalency.
Five or more years of experience in commercial sales, persuasive sales, business management, marketing, or a closely related area; and possession of a high school diploma or proof of high school equivalency.
(Earned credit hours from an accredited college or university with specialization in marketing, business administration or a closely related area may substitute on a year-for-year basis for the required experience at a rate of 30 earned credit hours for one year.)
Comprehensive knowledge of statutes and regulations applicable to the sales/redemption of Lottery products.
Comprehensive knowledge of the Lottery ordering system software.
Intermediate knowledge of the principles and techniques of effective supervision and training.
Intermediate knowledge of sales and marketing techniques.
Ability to supervise, train and evaluate the work of assigned staff.
Ability to coach and mentor Inside Sales Representatives to enhance the selling skills of their team.
Ability to analyze data to make adjustments quickly and efficiently and to recommend adjustments in field sales.
Ability to coordinate sales and marketing efforts within assigned area of responsibility.
Ability to explain and present a positive image of Lottery products and promotions.
Ability to communicate effectively.
Ability to establish and maintain effective working relationships with retailers, co-workers, and the general public.