- What will I be doing?
- Do I qualify?
- Can I be successful?
- How do I apply?
This is senior-level technical work securing and evaluating information required to process applications for compensation claims, registration and licensing, appeals, compliance and complaint cases, and/or other related case determinations for the Division of Professional Registration or the Crime Victims Compensation Unit.
Reviews and evaluates information received for amended or appealed cases.
Obtains and documents detailed information required to process complex or sensitive cases or applications; compiles information into a case file for further review.
Serves as lead worker; assists and trains other Processing Technicians.
Ensures that all review processes have been completed in accordance with statutory requirements.
Monitors and reviews the status of ongoing cases.
Reviews and verifies submitted documentation for completeness, compliance, and authenticity; prepares routine correspondence explaining deficiencies and/or requests additional information.
Interviews municipal agencies, educational institutions, employers, and/or other organizations/parties to obtain information necessary for making decisions.
Searches applicable databases for criminal history information, complaints or disciplinary action, criminal and civil litigation cases, and other related information that may influence the determination.
Corresponds and communicates with applicants regarding application procedures, status or determinations, and/or established requirements.
Maintains files of correspondence, financial transactions, and case determinations; updates and verifies data in computer system.
Maintains familiarity with established guidelines, policies, procedures, and statutes and applies in daily assignments.
Collects and compiles statistical information and prepares detailed reports.
Exercises independence and initiative in the performance of assigned duties and responsibilities under general supervision from a designated supervisor; work is reviewed for accuracy, completeness, and conformance with established guidelines.
Performs other related work as assigned.
(The following minimum qualifications will determine merit system eligibility. Allowable experience and education substitutions are provided in italics below the corresponding minimum qualification statement. These minimum qualifications may also be used to evaluate applicants for Missouri Uniform Classification and Pay System positions not requiring selection from merit registers.)
One or more years of experience as a Processing Technician II with the Division of Professional Registration or the Crime Victims Compensation Unit; and possession of a high school diploma or proof of high school equivalency.
A Bachelor's or higher level degree from an accredited college or university with a minimum of 15 earned credit hours in one or a combination of the following: Business or Public Administration, social sciences, or a closely related field.
Four or more years of experience in processing claims or registration and licensure applications; as a paralegal or legal assistant; or reviewing official or legal documentation for compliance and/or validity; including one or more years of experience involving complex cases; and possession of a high school diploma or proof of high school equivalency.
(Earned credit hours from an accredited college or university which includes a minimum of 15 earned credit hours in the areas of Business or Public Administration, social sciences, or a closely related area may substitute on a year-for-year basis for the required experience at a rate of 30 earned credit hours for one year.)
(Post secondary training from a recognized vocational or business school in Office Management, Secretarial Science, or a closely related area may substitute on a year-for-year basis for the required experience at a rate of 30 earned credit hours or 480 clock hours for one year.)
Please note that documentation that supports your eligibility (i.e. transcripts, employment records, etc.) may be required at any time during the application and hiring process. If you do not possess the minimum qualifications, please consider one of many other employment opportunities with the State of Missouri.
Do you possess the key skills which are considered essential for successful employment in this classification?
Comprehensive knowledge of State laws, statutes, and regulations governing the application process and requirements of the assigned program.
Comprehensive knowledge of the policies, procedures, and operations of the assigned agency.
Comprehensive knowledge of the terminology, equipment, and computer systems utilized by the assigned agency.
Comprehensive knowledge of basic bookkeeping and accounting principles and practices.
Introductory knowledge of the principals of supervision and training.
Ability to provide assistance and training to other Processing Technicians.
Ability to work with electronically submitted data on a variety of databases.
Ability to independently gather relevant case information.
Ability to exercise sound judgment in the analysis of case information in order to expedite compliance issues and reduce delays in case evaluation.
Ability to explain and apply rules, regulations, and policies governing the processing of assigned applications.
Ability to operate a personal computer.
Ability to perform mathematical calculations with speed and accuracy.
Ability to work rapidly and accurately in processing a large volume of documents.
Ability to communicate effectively and to prepare clear and concise reports.
Ability to make decisions in accordance with established guidelines.
Ability to establish and maintain effective working relationships with peers, applicants, attorneys, insurers, health care providers, prosecutors, law enforcement officials, other organizations, and the general public.
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