- Senior Office Support Assistant (Stenography)
- What will I be doing?
- Do I qualify?
- Can I be successful?
- How do I apply?
This is difficult clerical and keyboard support work requiring taking and transcribing dictation, and involving responsibility for complex clerical functions or processes and/or staff supervision.
An employee in this class takes and transcribes dictation, performs skilled keyboarding and difficult and complex clerical work usually requiring familiarity with specialized terminology and /or various software packages, and frequently includes supervisory responsibilities. Assigned responsibilities are carried out with a considerable independence and involve making decisions concerning work procedures and processes; however, significant departures from established policies or procedures are reviewed by an administrative superior.
Takes and transcribes dictation and meeting notes, and, utilizing a keyboard, types and edits a variety of material, frequently involving technical or specialized terminology.
Maintains, with relative independence, a significant phase or segment of a clerical process or office activity and makes frequent decisions in accordance with agency policies, rules or procedures.
Plans and assigns the work of staff performing clerical and other support tasks; organizes and coordinates work flow; establishes priorities and deadlines; reviews work for accuracy, timeliness and conformance with procedures and processes.
Trains employees; mentors and advises staff on work issues; evaluates employees’ performance; recommends or implements disciplinary/corrective action; and approves and monitors leave.
Composes correspondence involving some interpretation and application of established policies and procedures.
Prepares meeting agendas, takes notes and prepares drafts for administrative review.
Maintains fiscal records requiring limited knowledge of governmental accounting methods in accordance with established procedures; codes and records transactions to prescribed accounts.
Supervises and/or participates in the preparation of standardized reports; assists in the preparation of complex ad hoc reports.
Performs, reviews and verifies complex computations involving the application of rules and regulations.
Establishes and maintains complex filing systems; prepares and/or oversees the preparation of records for storage and/or archiving.
Prepares and/or supervises the processing of purchase and supply requisitions, personnel and/or payroll records, time and leave records, expense accounts, budget allocations or other program or agency documents; arranges travel and accommodations; maintains cost and/or inventory records.
Enters and updates information in automated systems; develops spreadsheets and databases; utilizes various software packages in the performance of duties.
Reviews documents for accuracy, completeness and compliance.
Performs other related work as assigned.
(The following minimum qualifications will determine merit system eligibility. Allowable experience and education substitutions are provided in italics below the corresponding minimum qualification statement. These minimum qualifications may also be used to evaluate applicants for Missouri Uniform Classification and Pay System positions not requiring selection from merit registers.)
Two years of clerical support experience above the level of the General Office Assistant in an agency under the Uniform Classification and Pay System.
Three years of experience in clerical or general office support work and possession of a high school diploma or proof of high school equivalency. (One year of work experience will substitute for the first two years of high school; one year of work experience involving clerical duties will substitute for the last two years of high school. Training from a vocational or business school in office management, secretarial science or closely related areas or college coursework from an accredited college or university may be substituted on a year-for-year basis for deficiencies in the stated experience.)
Please note that documentation that supports your eligibility (i.e. transcripts, employment records, etc.) may be required at any time during the application and hiring process. If you do not possess the minimum qualifications, please consider one of many other employment opportunities with the State of Missouri.
Do you possess the key skills which are considered essential for successful employment in this classification?
Considerable knowledge of office practices, procedures and equipment.
Considerable knowledge of business math computations; and grammar, composition and spelling.
Working knowledge of the principles of office management and supervision.
Working knowledge of computer information systems and software.
Skill in taking and transcribing dictation.
Skill in the use of a keyboard.
Ability to apply and interpret agency policies and procedures.
Ability to prepare and maintain complex records and reports.
Ability to develop and use coding and filing systems.
Ability to review documents for accuracy and completeness.
Ability to make complex computations.
Ability to establish and maintain working relationships with co-workers and the public.
Ability to assign, review and evaluate the work of staff.
Ability to complete assignments within specified timeframes.
Ability to train and mentor staff.
Ability to develop and implement procedures from general instructions.
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