- Clerical Services Supervisor (Family Services)
- What will I be doing?
- Do I qualify?
- Can I be successful?
- How do I apply?
This is responsible supervisory work directing a large clerical staff in a metropolitan office.
An employee in this class assigns and reviews the work of subordinate clerical unit supervisors who are responsible for a variety of clerical functions in a metropolitan Division of Family Services office. Work requires the exercise of independent judgment in the development of procedures and the application of rules to clerical problems. Work also includes responsibility for presenting to administration the complex problems affecting clerical staff. Work is performed under the general supervision of the County Director or a designated representative; however, the employee is expected to work with considerable initiative and independence in the areas of responsibility.
Supervises directly and through subordinate supervisors a clerical unit of thirty or more persons.
Plans, assigns and reviews the work of subordinate clerical supervisors and staff engaged in the preparation, review and processing of forms and the recording of information.
Exercises shared authority in the selection and assignment of new employees.
Recommends changes in policies and procedures for approval by the supervisor, prepares and transmits instructions and directives regarding changes and clarification of policy.
Participates in the preparation of the operating unit budget; researches, assembles and summarizes financial and statistical information and data.
Plans and conducts in-service training for employees in the clerical unit; assists and advises office personnel on work problems; evaluates job performance and recommends promotions, disciplinary and other personnel actions.
Prepares or supervises preparation of correspondence interpreting pertinent laws and department regulations to the public and operating officials; refers difficult questions to appropriate staff members.
Presents complex problems affecting clerical staff to administrative staff for consideration.
Develops procedures designed to facilitate clerical operations.
Performs other related work as assigned.
(The following minimum qualifications will determine merit system eligibility. Allowable experience and education substitutions are provided in italics below the corresponding minimum qualification statement; no other substitutions will be permitted. These minimum qualifications may also be used to evaluate applicants for Missouri Uniform Classification and Pay System positions not requiring selection from merit registers.)
Five years of office or related clerical experience including two years at an advanced clerical level (Clerk III, Clerk Typist III, Clerk Stenographer III) which provided a knowledge of Missouri Division of Family Services clerical procedures and activities. (College coursework may be substituted on a year-for-year basis for the general experience and one year of the specialized experience.)
Please note that documentation that supports your eligibility (i.e. transcripts, employment records, etc.) may be required at any time during the application and hiring process. If you do not possess the minimum qualifications, please consider one of many other employment opportunities with the State of Missouri.
Do you possess the key skills which are considered essential for successful employment in this classification?
Extensive knowledge of modern office practices, procedures and equipment.
Thorough knowledge of business English, spelling and arithmetic.
Thorough knowledge of the principles of office management and supervision.
Thorough knowledge of division policies, rules, regulation, procedures, organization and function.
Considerable knowledge of the application and interpretation of division policies and procedures.
Some knowledge of bookkeeping methods and principles.
Some knowledge of electronic data processing.
Some knowledge of personnel rules, regulations and procedures.
Skill in establishing and maintaining effective working relationships with other employees and the general public.
Ability to maintain highly complex clerical records and to prepare reports from varied statistical or accounting information.
Ability to understand and follow complex oral and written directions.
Ability to plan, organize and supervise the work of clerical subordinates.
Ability to instruct and train clerical subordinates effectively.
Ability to develop, lay out and install involved clerical procedures from general instructions.
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