Support Services Technician

  • Support Services Technician
  • What will I be doing?
  • Do I qualify?
  • Can I be successful?
  • Benefits
  • How do I apply?
Class Number: 
0035
Exam Components: 
Rating of Education & Experience, 100%
Annual Salary Range:
$28,668.00 – $39,708.00
Twice-a-Month Salary Range:
$1,194.50 – $1,654.50
Pay Grade: 
A16

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Definition

This is technical work providing a variety of support services in fleet management, mail management, printing operations, information management and document retention, inventory and equipment management, and/or equipment repair for a state agency.

Job Duties

Performs a variety of support services requiring the application of technical expertise.

Manages a small centralized fleet; arranges for maintenance and repairs; and inspects vehicles and performs minor maintenance.

Maintains vehicle records such as fuel consumption, maintenance, usage, and cost of operation.

Performs preventive maintenance and minor repairs on office equipment; arranges for service or repair.

Receives, stores, and issues a variety of supplies and/or equipment; assigns fixed asset and inventory tracking numbers; maintains inventory records and conducts physical counts of supplies; and orders additional stock based on a predetermined order point.

Provides advice and consultation to agency personnel on printing requirements and processes; assists with the design and creation of forms; and prepares printing requests.

Sets priorities for outgoing mail; prepares material for mailing; schedules the delivery and pick up of agency mail; and processes and distributes incoming mail according to established procedures.

Arranges for internal records storage and retrieval and transfer of dated records to the Secretary of State archives; maintains documentation of records stored at the archives.

Travels frequently to conduct inventory duties, maintain equipment, and transport vehicles, equipment, and supplies.

Supervises a small number of staff; evaluates performance; and reviews work for accuracy, timeliness, and compliance with instructions and procedures.

Exercises independence within established guidelines; receives general supervision from an administrative supervisor.

Performs other related work as assigned.

Areas of Interest: 
CLERICAL & RELATED

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(The following minimum qualifications will determine merit system eligibility. Allowable experience and education substitutions are provided in italics below the corresponding minimum qualification statement; no other substitutions will be permitted. These minimum qualifications may also be used to evaluate applicants for Missouri Uniform Classification and Pay System positions not requiring selection from merit registers.)

Four or more years of office support experience, including one or more years in information management and document retention, inventory and equipment management, mail management, printing operations, fleet management, or a closely related area; and possession of a high school diploma or proof of high school equivalency.

(Training from an accredited vocational or business school in Office Management, Administrative Assistant/Secretarial Science, or a closely related field or earned credit hours from an accredited college or university may substitute on a year-for-year basis for the stated general experience at a rate of 30 earned credit hours, or 480 clock hours for one year.)

Special Requirements

By assignment, a position may require possession of a valid vehicle operator’s license.

Please note that documentation that supports your eligibility (i.e. transcripts, employment records, etc.) may be required at any time during the application and hiring process. If you do not possess the minimum qualifications, please consider one of many other employment opportunities with the State of Missouri.

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Key Skills

Do you possess the key skills which are considered essential for successful employment in this classification?

Comprehensive knowledge of office practices, procedures, and equipment.

Intermediate knowledge of current principles, practices, and procedures involved in fleet management.

Intermediate knowledge of the operation, adjustment, and maintenance of office equipment and machines.

Intermediate knowledge of inventory methods and procedures.

Intermediate knowledge of automated inventory and property control systems.

Intermediate knowledge of the principles and practices applied to the creation, maintenance, retention, and disposition of records.

Ability to operate and maintain office equipment.

Intermediate knowledge of printing processes, procedures, and equipment.

Introductory knowledge of postal regulations and rates.

Ability to plan, schedule, instruct, train, and evaluate the work of staff.

Ability to maintain complex records and prepare reports.

Ability to understand and follow complex instructions.

Ability to travel in the performance of assigned duties.

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The following link will provide you with general information about State of Missouri employee benefits.

View benefits

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