This information is for reference only. These classifications are no longer valid and were replaced 7/1/2020.
This is entry-level professional management analysis work for the Missouri Public Service Commission (PSC).
An employee in this class conducts assigned portions of utility audits of management controls, operations, standard production rates, cost allocations, standard procedures or spending priorities in order to promote efficient and economical utilization of personnel and facilities. Work involves participating in utility management audits and preparing material which may be used as testimony in utility hearings involving topics such as rates, services, production, construction or research and development. Work also involves conducting portions of research studies of organizational operation and structure, and recommending changes to improve or increase organizational efficiency and effectiveness. Work is performed as a member of a team, and close supervision is received from a Utility Management Analyst III acting as a team leader or by a designated administrative superior.
Applicants must meet one of the following eligibility requirements:
(The following entrance requirements are used to admit or reject applicants for merit system examinations, or may be used to evaluate applicants for employment in positions not requiring selection from merit system registers. When applicable, equivalent substitution will be allowed for deficiencies in experience or education.)
Graduation from an accredited four-year college or university with specialization in operations research, industrial engineering, industrial psychology, finance, accounting, economics, business or public administration, or a closely related field.
This description may not include all of the duties, knowledge, skills, or abilities associated with this classification.
Discusses type, scope and purpose of forthcoming audits with superiors; contacts utility representatives to schedule studies and obtain additional information.
Studies functional or operational manuals in order to outline established methods of performing work, and determine if they are in accordance with organizational policy or functioning as designed.
Observes and audits the details of utility work; interviews workers and supervisors to study effectiveness of work methods; considers available solutions or alternate methods.
Evaluates organizational capability, supervision and leadership required to perform research, development or production work, or the prudence of such work as it relates to cost, efficiency, time and production standards.
Studies advertising media and the sale of utility-related goods and services.
Analyzes time and cost networks such as Program Evaluation and Review Techniques (PERT) in order to evaluate utility project planning and control.
Applies mathematical analysis to determine validity and reliability of sampling and work study statistics.
Evaluates utility proposals and develops recommendations to management relating to work methods, wage rates and budget decisions.
Organizes and documents findings of studies; formulates recommendations for implementation of new systems, policies, procedures or organizational changes; prepares reports to management defining problems and possible solutions.
Develops testimony for presentation at regulatory hearings.
Works in association with engineers, economists, auditors and other management personnel in order to gain an understanding of utility technologies.
Provides information to utility organizations on methods, materials, procedures or actions that facilitate economy or efficiency.
Reviews periodicals and trade publications, and analyzes production or service data, in order to stay abreast of changes.
Performs other related duties as assigned.
Some knowledge of general management principles, methods and techniques, and their practical application in the area of public utilities.
Some knowledge of the general principles and practices of financial administration, personnel management and general office administration.
Some knowledge of management and systems analysis methods.
Some knowledge of word processing, spreadsheets and database software packages associated with personal computers.
Ability to obtain and evaluate both general and computerized management information.
Ability to communicate effectively and to prepare clear and concise reports.
Ability to apply interviewing techniques and solicit pertinent information at various organizational levels.
Ability to work with statistics, probability and application, statistical inference and econometrics.
Ability to gather, organize, analyze and evaluate facts and figures and to develop recommendations for operational and organizational improvements.
Ability to establish and maintain effective working relationships with co-workers and utility personnel.
Ability to travel as necessary.