MO Project: Contextual Branding

Utility Operations Technical Specialist I

  • Utility Operations Technical Specialist I
  • What will I be doing?
  • Do I qualify?
  • Can I be successful?
  • Benefits
  • How do I apply?
Class Number: 
Annual Salary Range:
$35,308.00 – $56,092.00
Twice-a-Month Salary Range:
$1,471.00 – $2,338.00
Pay Grade: 

View Class Specification Document


This is technical work in the review of utility operations for the Missouri Public Service Commission (PSC).

An employee in this class performs specialized technical work in the inspection and monitoring of utility operations in an assigned area, such as water and sewer, gas safety or telecommunications. Work involves testing utility distribution systems or equipment and recommending corrective actions, providing reviews of general operations and safety issues, and assessing quality of service and prudence of management rate issues. Work may also involve serving as an operations technical resource specializing in the evaluation of specific types of equipment usage problems, safety issues or in technical data analysis. Close supervision and training are provided on regulatory methods and procedures by a Utility Operations Technical Specialist II, Supervisor or designated administrative superior; however, the employee exercises some independent judgment in applying established rules and policies associated with safety and distribution services.

Job Duties

Receives training on regulatory methods and procedures applicable to a specialized utility area.

Conducts tests of equipment to evaluate existing physical plant and facilities; observes tests under operational conditions to investigate design proposals for improving equipment performance or other factors.

Evaluates records, maps and new construction of facilities for compliance with required rules.

Installs, mounts and connects specified computer hardware and wiring to interface with equipment control circuits.

Models or tests systems and circuits to verify system operation; diagnoses malfunctions using voltmeter, logic analyzer and/or oscilloscope; isolates electrical faults based on test results, specification data and symptoms; maintains records of test results.

Compiles facts and recommends staff positions on issues such as equipment capacities, interconnecting system traffic, system loads, acquisition and installation costs, flow rates and fuel cycles.

Develops and presents testimony at PSC regulatory hearings.

Provides training and technical assistance to enhance utility operations, safety and equipment.

Investigates, documents and resolves customer service or safety-related complaints, incidents or service outages.

Under close supervision, conducts gas safety field investigations within a response time of two hours to determine causes of incidents such as fires and gas explosions.

Maintains databases and produces reports using a personal computer.

Performs other related work as assigned.

View Class Specification Document

 (The following entrance requirements are used to admit or reject applicants for merit system examinations, or may be used to evaluate applicants for employment in positions not requiring selection from merit system registers. When applicable, equivalent substitution will be allowed for deficiencies in experience or education.)

Four years of technical experience in one or more of the following utility areas: telecommunications, electric, gas, steam, water and/or sewer. (College coursework in civil, electrical, mechanical, structural, nuclear, industrial or engineering management may be substituted on a year-for-year basis for the required experience.)

Special Requirements

Some assignments require the ability to obtain certification as a gas safety inspector from the U. S. Department of Transportation (DOT) within a timeframe established by the Public Service Commission.

Please note that documentation that supports your eligibility (i.e. transcripts, employment records, etc.) may be required at any time during the application and hiring process. If you do not possess the minimum qualifications, please consider one of many other employment opportunities with the State of Missouri.

View Class Specification Document

Key Skills

Do you possess the key skills which are considered essential for successful employment in this classification?

Working knowledge of operations, equipment and troubleshooting methods and procedures in the assigned utility area.

Working knowledge of available sources and types of information and methods of analysis used in regulated utility industries.

Working knowledge of word processing, spreadsheets and database software packages associated with personal computers.

Skill in using test equipment.

Ability to consult with and advise others on design and operational features of utility facilities in the assigned specialty area.

Ability to analyze and interpret statistical data, and to present results with clarity and precision.

Ability to testify as an expert witness under cross-examination.

Ability to establish and maintain effective working relationships with co-workers, consumers and utility personnel.

Ability to travel as necessary to conduct business.

View Class Specification Document

The following link will provide you with general information about State of Missouri employee benefits.

View benefits

View Class Specification Document