MO Project: Contextual Branding

Human Relations Technician

  • Human Relations Technician
  • What will I be doing?
  • Do I qualify?
  • Can I be successful?
  • Benefits
  • How do I apply?
Class Number: 
Annual Salary Range:
$28,872.00 – $46,176.00
Twice-a-Month Salary Range:
$1,203.00 – $1,924.00
Pay Grade: 

View Class Specification Document


This is entry-level professional work investigating civil rights complaints and participating in the operation of human relations and equal employment opportunity programs.

Job Duties

Receives formal and/or on-the-job training in areas such as human relations policies, legal theories of discrimination, investigative techniques, application of case law and settlement negotiations.

Investigates, under close supervision, grievances and/or complaints from employees and clients of a state agency; assists in the preparation of responses to interrogatories submitted by external human rights agencies.

Assists in evaluating and monitoring agency facilities to assure that services are provided to all clients without regard to race, color, religion, national origin, ancestry, sex, age or disability in accordance with federal and state law; participates in periodic on-site reviews.

Contacts minority and women's organizations and recruiting/referral agencies to disseminate job opportunity information to minority and women's groups, which may include participating in minority or specialty career fairs or events throughout the state.

Assists in eliciting help/participation in developing effective human relations programs.

Participates in providing technical assistance to agency staff and contractors; disseminates information concerning federal and state civil rights laws and regulations, agency policies and procedures, court cases and decisions of external human rights agencies.

Assists in the development and implementation of agency equal employment opportunity and affirmative action policies and procedures to assure compliance and prevent discrimination.

Investigates complaints of alleged discrimination in employment, housing and/or public accommodations for the Missouri Commission on Human Rights (MCHR); under close supervision, formulates investigative plans and interviews complainants and witnesses.

Performs intake functions in the initial filing of complaints with MCHR; under close supervision, prepares drafts of the official charge of discrimination for complainants' review and signature.

Prepares preliminary determinations regarding probable cause and jurisdiction; administratively closes cases when facts do not indicate discriminatory acts have occurred.

Conducts fact-finding conferences, under close supervision, involving complainants, respondents, attorneys, and/or witnesses to gather information regarding alleged discriminatory actions or practices.

Prepares and documents, under close supervision, investigative reports and recommended findings; reviews business practices and policies of respondents; researches laws/statutes, prior cases, documents, evidence and other information related to an investigation.

Receives close supervision from a designated supervisor; as the employee becomes more experienced and demonstrates proficiency, the level of supervision becomes more general.

Performs other related work as assigned.

View Class Specification Document

(The following minimum qualifications will determine merit system eligibility. Allowable experience and education substitutions are provided in italics below the corresponding minimum qualification statement; no other substitutions will be permitted. These minimum qualifications may also be used to evaluate applicants for Missouri Uniform Classification and Pay System positions not requiring selection from merit registers.)

A Bachelor's degree from an accredited college or university with a minimum of 15 earned credit hours in one or a combination of the following: Public, Business or Personnel Administration, Social Sciences, or a closely related field.

(Experience in human resources, public or business administration, social work, investigations, recruitment and selections, or a closely related area, at or above the level of Administrative Office Support Assistant, Personnel Clerk or military pay grade E-4, may substitute on a year-for-year basis for deficiencies in the required education.)

Please note that documentation that supports your eligibility (i.e. transcripts, employment records, etc.) may be required at any time during the application and hiring process. If you do not possess the minimum qualifications, please consider one of many other employment opportunities with the State of Missouri.

View Class Specification Document

Key Skills

Do you possess the key skills which are considered essential for successful employment in this classification?

Introductory knowledge of federal and state civil rights laws, statutes and regulations.

Introductory knowledge of the principles and techniques of investigation, interviewing and negotiation.

Introductory knowledge of the principles and practices of personnel administration.

Introductory knowledge of current social, economic and related areas pertaining to the field of human relations.

Introductory knowledge of individual and group behavior, with special emphasis on cultural diversity and attitudes involved in racial or ethnic relations.

Introductory knowledge of recruitment and selection processes.

Ability to interpret, explain and apply civil rights statutes and regulations.

Ability to learn to conduct interviews, investigations and fact-finding conferences; evaluates information and makes preliminary determinations; obtains voluntary settlements of formal and informal complaints.

Ability to evaluate agency programs and services for compliance with civil rights regulations and policies.

Ability to develop and maintain effective working relationships with complainants, respondents, witnesses, attorneys, minority and women's groups, civic organizations, other employees and the general public.

Ability to prepare comprehensive reports and to communicate clearly and effectively.

Ability to operate a personal computer/computer terminal and other standard office equipment.

View Class Specification Document

The following link will provide you with general information about State of Missouri employee benefits.

View benefits

View Class Specification Document