MO Project: Contextual Branding

Loan Servicing Officer

  • Loan Servicing Officer
  • What will I be doing?
  • Do I qualify?
  • Can I be successful?
  • Benefits
  • How do I apply?
Class Number: 
Exam Components: 
Non-Competitive Registration
Annual Salary Range:
$40,012.00 – $63,604.00
Twice-a-Month Salary Range:
$1,667.00 – $2,651.00
Pay Grade: 

View Class Specification Document


This is responsible technical work in administering outstanding single-family and multi-family housing mortgage loans and in monitoring the performance of contract services for the Missouri Housing Development Commission.

The employee in this class is responsible for maintaining and coordinating the servicing of a large volume of single-family and multi-family housing loans. Work involves the purchasing and placing of loans in servicing portfolio in compliance with Missouri Housing Development Commission and Housing and Urban Development requirements. This employee audits all procedures, from origination to closing of multi-family mortgage loans for compliance with government regulations, and reporting requirements. Work also includes visiting the offices of approved loan servicers and property managers to review their records and to discuss servicing policies and practices with appropriate officials. Supervision is exercised over a small clerical unit which assists in servicing, collecting and reporting activities. General direction is provided by an administrative superior, permitting the employee broad discretion for making independent decisions.

Job Duties

Maintains and services a large volume of outstanding single and multi-family mortgage loan accounts.

Provides technical assistance to (and reviews activity of) contract servicers (private mortgage firms) for compliance with government regulations and reporting requirements; inspects escrow reserve, collection procedures, handling of delinquencies, early payments, insurance, etc.

Develops reporting systems for loan service activity.

Reviews practices of approved loan servicers; recommends standards of acceptable servicing based on the policies of M.H.D.C. and those prudent and reliable private mortgage firms.

Reviews single-family housing loan documents and family income information for compliance with Missouri Housing Development Commission requirements.

Reviews procedures used by mortgagors to certify tenants; recommends changes when necessary.

Reviews and coordinates multi-family closing procedures and documentation through the legal process prior to final closing.

Coordinates (through the investment section of M.H.D.C.) the projected receipt and disbursement of funds.

Assists in the coordination of initial and final loan endorsements with the Deputy Director/Controller and M.H.D.C. legal designate.

Performs other related work as assigned.

View Class Specification Document

(The following minimum qualifications will determine merit system eligibility.  Allowable experience and education substitutions are provided in italics below the corresponding minimum qualification statement.  These minimum qualifications may also be used to evaluate applicants for Missouri Uniform Classification and Pay System positions not requiring selection from merit registers.)

Four years of professional experience in the processing of housing loan applications and loan servicing, or comparable experience in housing loan management; and graduation from an accredited college or university with specialization in business, public administration, or a closely related field. (Additional experience in housing loan management may be substituted on a year-for-year basis for the required education.)


Please note that documentation that supports your eligibility (i.e. transcripts, employment records, etc.) may be required at any time during the application and hiring process. If you do not possess the minimum qualifications, please consider one of many other employment opportunities with the State of Missouri.

View Class Specification Document

Key Skills

Do you possess the key skills which are considered essential for successful employment in this classification?

Considerable knowledge of the principles and techniques of mortgage loan administration.

Considerable knowledge of federal and state laws pertaining to the financing of both single-family and multi-family housing.

Considerable knowledge of modern office management, procedures, and equipment.

Skill in the application of financial management techniques.

Ability to establish and maintain effective working relationships with associates, government officials, mortgage bankers, and the general public.

Ability to review practices and procedures analytically and to develop effective plans and methods for improving services.

Ability to communicate effectively, both orally and in writing.

View Class Specification Document

The following link will provide you with general information about State of Missouri employee benefits.

View benefits

View Class Specification Document