- Contributions Specialist II
- What will I be doing?
- Do I qualify?
- Can I be successful?
- How do I apply?
This is mid-level professional investigation and related work in the unemployment insurance contributions program of the Missouri Division of Employment Security.
Assumes responsibility for more difficult and complex activities involved in corresponding and conducting in-depth interviews with claimants, employers, attorneys, and accountants; secures information and makes administrative determinations regarding an employer’s account.
Investigates contribution matters through interviews and correspondence with claimants, employers, attorneys, and accountants; obtains information of a complex and technical nature concerning an employer’s liability and wage issues; collects delinquent contributions (taxes), interest, penalties, and wage reports due.
Analyzes information and applies correct section(s) of the law to the facts; prepares written determinations to be mailed to interested parties; makes determinations involving complex issues such as: initial and successor liability including joint accounts, lessor/lessee, and common paymaster; new employer tax rate and experience tax rate; reportability of workers and wages including multi-state employment; closing and inactivation of an employer’s account; and estimation of taxable wages and assessment of contributions, interest, and penalty due.
Audits contribution and wage reports to balance and comply with the law.
Investigates requests from employers; makes adjustments to the employer’s account and experience rating account, as warranted.
Posts contributions, interest and penalties due, and wages to an employer’s account.
Assists in processing deposits and quarterly contribution and wage reports.
Works with banking institutions, employers, and/or financial management on restitution of insufficient checks made to the Division and ensures accurate deposit into the unemployment insurance clearing account.
Reviews administrative hearings requests and determines if the matter needs to be referred to the Appeals Tribunal; provides testimony at administrative hearings.
Establishes plans with employers for payment of delinquent contributions; enforces collection through liens, garnishments, and tax intercepts; and reviews uncollectables and compromise offers to verify collection possibilities are exhausted.
Answers inquiries regarding unemployment insurance contribution matters.
Attends training sessions and meetings to remain aware of program procedures and changes.
Studies new and revised agency procedures, rules, laws, regulations, and other program changes contained in manuals to maintain currency of knowledge and information.
Prepares documents for appeals cases and participates in appeals hearings.
Assists in training new agency staff in interviewing, fact-finding, determination writing, complex accounting, and collection processes in the contributions program.
Provides limited oversight and review of work performed by employees in lower-level classifications.
Exercises independent judgment and initiative within established policies and procedures; receives general supervision.
Perform other related work as assigned.
(The following minimum qualifications will determine merit system eligibility. Allowable experience and education substitutions are provided in italics below the corresponding minimum qualification statement; no other substitutions will be permitted. These minimum qualifications may also be used to evaluate applicants for Missouri Uniform Classification and Pay System positions not requiring selection from merit registers.)
One or more years of experience as a Contributions Specialist I or Claims Specialist I with the Missouri Division of Employment Security; and possession of a high school diploma or proof of high school equivalency.
A Bachelor’s degree from an accredited college or university; and,
One or more years of professional experience involving public contact work in the areas of social services; education; community organization; business, personnel, and/or public administration, or a closely related area; and/or in a state or federal unemployment insurance program.
(24 earned graduate credit hours from an accredited college or university may substitute for the stated experience.)
(Technical experience involving public contact work in the above specified areas, or a closely related area; and/or senior-level clerical experience with the Missouri Division of Employment Security may substitute on a year-for-year basis for deficiencies in the stated college education.)
Please note that documentation that supports your eligibility (i.e. transcripts, employment records, etc.) may be required at any time during the application and hiring process. If you do not possess the minimum qualifications, please consider one of many other employment opportunities with the State of Missouri.
Do you possess the key skills which are considered essential for successful employment in this classification?
Intermediate knowledge of complex employer liability provisions of state and federal employment security laws.
Intermediate knowledge of laws, procedures, and regulations pertaining to the Employment Security contributions program.
Intermediate knowledge of statutes pertaining to the collection of delinquent tax accounts.
Intermediate knowledge of interviewing and investigative techniques and procedures required in the processing of employer contribution matters.
Intermediate knowledge of general business organization and operations.
Intermediate knowledge of bookkeeping/accounting principles and procedures.
Intermediate knowledge of office procedures, practices, and equipment.
Ability to communicate effectively.
Ability to use office equipment and personal computer.
Ability to work quickly and accurately.
Ability to make accurate mathematical computations.
Ability to organize and prioritize workload to meet assigned timeframes and adapt to changes in policy, procedures, and work assignments.
Ability to understand complex laws, procedures, and regulations pertaining to the Employment Security contribution program.
Ability to obtain and document essential facts clearly and concisely, evaluate information, and make determinations on the basis of established rules and precedents.
Ability to establish and maintain effective working relationships with co-workers, claimants, employers, and representatives, such as accountants and attorneys.
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