- What will I be doing?
- Do I qualify?
- Can I be successful?
- How do I apply?
This is professional work serving as a neutral third party in efforts to achieve a settlement, compromise or agreement between disputants who are voluntary participants in an agency-established mediation process.
An employee in this class is responsible for facilitating the resolution of disputes between voluntary participants involving matters within the agency's jurisdiction. Work involves researching agency files and databases for case information; establishing and organizing the mediation agenda; identifying disputed issues and concerns; conducting mediation conferences and caucuses; and participating in the development of compromise or settlement proposals. Work also involves providing alternative solution recommendations, diffusing potentially volatile situations, maintaining an environment conducive to the negotiation process, and preparing proposed Memorandums of Understanding if mediation efforts are successful. Work is performed under the general supervision of a designated administrative superior; however, the employee exercises independence and initiative in the performance of assigned responsibilities.
Conducts mediation conferences in person or by telephone between disputants to explain the mediation process and the respective rights of the parties, identify and/or clarify disputed issues and concerns and ascertain the position and interests of each party involved in the case.
Functions as a neutral facilitator in the mediation process; caucuses with all parties in the case to determine the desired/acceptable solutions; assists in the development of recommendations for the parties to consider; participates in the development of compromise or settlement proposals.
Establishes the mediation agenda; facilitates the mediation process by providing an environment conducive to the negotiation process; structures and conducts conferences to alleviate tension and promote participation in the mediation process.
Researches files, databases and other agency information sources to obtain information relating to case filings, parties involved, disputed issues and potential means of resolution.
Reviews pertinent records, reports and other documents pertaining to assigned mediation cases; contacts parties to obtain additional information/clarification regarding disputed issues.
Prepares proposed Memorandums of Understanding or other form of voluntary agreement tailored to the specifics of the mediation agreement for review and signature by the parties involved in the dispute; submits unresolved disputes to a designated superior for further administrative action.
Responds to inquiries regarding the mediation process and program requirements/limitations.
Provides technical advice and assistance to agency personnel regarding mediation program requirements and case interpretations.
Drafts or assists in the preparation of mediation program regulations, procedures and materials.
Creates and maintains a docket system; coordinates scheduling mediation conferences.
Researches mediation efforts in other jurisdictions; prepares recommendations for improvement.
Receives initial and/or on-going training in mediation principles and techniques.
Facilitates, in the Division of Workers' Compensation of the Department of Labor & Industrial Relations, the resolution of disputes involving the temporary and/or permanent provision of benefits or medical treatment.
Implements, in the State Tax Commission, efforts to resolve disputes between a county assessor and property owner pertaining to property assessments.
Performs other related work as assigned.
(The following minimum qualifications will determine merit system eligibility. Allowable experience and education substitutions are provided in italics below the corresponding minimum qualification statement. These minimum qualifications may also be used to evaluate applicants for Missouri Uniform Classification and Pay System positions not requiring selection from merit registers.)
Two years of professional experience in mediation and/or dispute resolution, administration of collective bargaining agreements, workers' compensation claims administration, employee relations, property assessment/taxation, real estate appraisal or closely related areas; and graduation from an accredited four-year college or university with specialization in business, public or personnel administration, guidance and counseling, psychology, or closely related areas. (Graduate work in the specified educational areas or the field of law may be substituted on a year-for-year basis for the required experience.)
Please note that documentation that supports your eligibility (i.e. transcripts, employment records, etc.) may be required at any time during the application and hiring process. If you do not possess the minimum qualifications, please consider one of many other employment opportunities with the State of Missouri.
Do you possess the key skills which are considered essential for successful employment in this classification?
Thorough knowledge of the principles, practices and procedures of mediation and/or dispute resolution.
Considerable knowledge of assigned agency programs, practices, procedures, terminology and policies.
Considerable knowledge of state and federal statutes, rules and regulations applicable to the assigned agency and its mediation program.
Ability to conduct impartial fact-finding mediation conferences and caucuses, identify disputed issues, determine solutions, prepare recommendations and develop compromise or settlement proposals.
Ability to interpret and explain agency program and mediation rules, regulations, procedures and requirements.
Ability to communicate effectively and to prepare complete and concise reports.
Ability to establish and maintain effective working relationships with disputants and their representatives, state and federal officials and the general public.
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