Veterans Service Officer

  • Veterans Service Officer
  • What will I be doing?
  • Do I qualify?
  • Can I be successful?
  • Benefits
  • How do I apply?
Class Number: 
5380
Exam Components: 
Rating of Education & Experience, 100%
Annual Salary Range:
$29,580.00 – $41,184.00
Twice-a-Month Salary Range:
$1,232.50 – $1,716.00
Pay Grade: 
A17

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Definition

This is entry-level professional work advising veterans, military members, and/or dependents regarding veterans benefits, available assistance, claim procedures, beneficiary information, and eligibility status.

Job Duties

Conducts interviews with veterans and dependents; reviews and evaluates background data and current medical and financial information to determine the veteran's potential eligibility for Federal and State veterans benefits and other related programs.

Develops and submits claims packages for veterans and dependents seeking disability, education, medical, and compensation-related benefits; completes claim forms and ensures proper certification of related documentation based upon the Department of Veterans Affairs (VA) laws and regulations.

Assists with developing formal appeals of VA claims decisions.

Prepares, maintains, and monitors beneficiary's claim file to ensure continual receipt of VA benefits, prepares annual verification of VA pension eligibility, and reports medical expenses and other expenditures.

Consults with technical experts to determine specifics related to eligibility standards and application requirements for Federal and State veterans benefits.

Advises veterans and family members regarding non-veteran benefits for which they may be eligible such as Social Security, welfare, and vocational rehabilitation.

Serves as program and benefits representative in a designated geographical area; develops and/or presents informational speeches, benefits awareness fairs, programs, and problem-solving sessions to increase awareness of veterans benefits and programs.

Responds to veterans, dependents, and legislators regarding benefit questions.

Performs specialized informational and administrative tasks for applicants and residents of State veterans homes, private nursing homes, and patients in both VA and community hospitals.

Attends and participates in conferences and training programs.

Exercises independence with general administrative direction; work is reviewed through reports and quality review process.

Performs other related work as assigned.

Areas of Interest: 
COLLEGE GRADUATES; SOCIAL SERVICE, PUBLIC WELFARE & MENTAL HEALTH

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(The following minimum qualifications will determine merit system eligibility.  Allowable experience and education substitutions are provided in italics below the corresponding minimum qualification statement; no other substitutions will be permitted.  These minimum qualifications may also be used to evaluate applicants for Missouri Uniform Classification and Pay System positions not requiring selection from merit registers.)

A Bachelor's degree from an accredited college or university with a minimum of 24 earned credit hours in one or a combination of the following: Business, Public, or Personnel Administration; Education; Healthcare Administration; or in the social or behavioral sciences; and possession of an honorable discharge from the military forces of the United States.

OR

Four or more years of technical experience working directly with military personnel or the public with responsibility for analyzing client information, applying relevant laws, rules, and/or procedures, and determining client eligibility for one or more of the following: employment service programs, vocational counseling services, public programs, personnel benefits, social services programs, and /or military or veterans benefits; and possession of a high school diploma or proof of high school equivalency; and possession of an honorable discharge from the military forces of the United States.

(Earned credit hours from an accredited college or university which included a minimum of 6 earned credit hours in one or a combination of the following: Business, Public, or Personnel Administration; Education; Healthcare Administration; or in the social or behavioral sciences may substitute on a year-for-year basis for the required experience at a rate of 30 earned credit hours for one year.)

Special Note

Military training may substitute for the required experience only when recognized on a transcript from an accredited college or university. When applicable, the stated terms of substitution of earned credit hours for required experience is applied.

Please note that documentation that supports your eligibility (i.e. transcripts, employment records, etc.) may be required at any time during the application and hiring process. If you do not possess the minimum qualifications, please consider one of many other employment opportunities with the State of Missouri.

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Key Skills

Do you possess the key skills which are considered essential for successful employment in this classification?

Comprehensive knowledge of the application and appeal processes for veterans compensation-related programs and benefits.

Intermediate knowledge of Federal and State veteran-related laws and regulations.

Skill in interviewing, communicating, and interacting with individuals having a wide variety of backgrounds.

Ability to analyze and interpret military and medical records to establish entitlements to service-related benefits.

Ability to assist veterans and dependents to determine potential benefits based on law, policy, and regulation.

Ability to perform community outreach activities such as public speaking and participation in benefit fairs.

Ability to interpret and explain Federal and State benefits, programs, and legislation to interested groups and potential benefit recipients.

Ability to operate computer hardware and software including data entry, word processing, and spreadsheets.

Ability to establish and maintain effective working relationships with other employees, veterans, military personnel, dependents, organizations, and the general public.

Ability to exercise good judgment in appraising situations and independently make decisions.

Ability to communicate effectively.

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The following link will provide you with general information about State of Missouri employee benefits.

View benefits

View Class Specification Document