MO Project: Contextual Branding

Factory/Service Manager I

  • Factory/Service Manager I
  • What will I be doing?
  • Do I qualify?
  • Can I be successful?
  • Benefits
  • How do I apply?
Class Number: 
Exam Components: 
Non-Competitive Registration
Annual Salary Range:
$30,768.00 – $49,248.00
Twice-a-Month Salary Range:
$1,282.00 – $2,052.00
Pay Grade: 

View Class Specification Document


This is mid-level work involving the management of an industry operation or service-type vocational enterprise in the Missouri Department of Corrections.

Job Duties

Plans, directs, and supervises the activities of supervisors and/or offender workers engaged in an industry operation or service-type vocational enterprise.

Ensures the proper use and operation of equipment and materials.

Requisitions raw materials and supplies; establishes stock levels and reorder points; maintains inventory of supplies and equipment.

Assigns and monitors job orders and work schedules to ensure efficient and timely completion.

Inspects work in progress for conformance with quality control standards and efficiency of operations.

Administers a graded-wage program for offender workers with promotions, demotions, and performance evaluations; maintains time and payroll records for offender workers.

Confers with classification and/or custody staff regarding offender work assignments.

Prepares shipping and billing documents.

Assists in developing specifications for new equipment that will meet industry operation/ vocational enterprise requirements.

Inspects work areas to ensure safe working conditions are maintained.

Consults with supervisors to review and propose recommendations regarding special orders, production problems, schedules, and delivery dates.

Inspects raw materials received for quality standards.

Acts as a backup to a Factory/Service Manager II.

Exercises independence and initiative in the performance of responsibilities; receives general administrative direction to ensure conformance with department policies and procedures.

Performs other related work as assigned.

View Class Specification Document

(The following minimum qualifications will determine merit system eligibility and may be used to evaluate applicants for Missouri Uniform Classification and Pay System positions not requiring selection from merit registers.)

One or more years of experience as a Vocational Enterprises Supervisor II or Maintenance Supervisor I or II with the Department of Corrections’ Missouri Vocational Enterprises program.


One or more years of experience in a supervisory or management capacity in a manufacturing field and/or service-type vocational enterprise (laundry, printing, binding, recycling, or closely related area) and/or overseeing the work of offenders in a production/service setting (does not include surveillance and security of offenders); and possession of a high school diploma or proof of high school equivalency.

Please note that documentation that supports your eligibility (i.e. transcripts, employment records, etc.) may be required at any time during the application and hiring process. If you do not possess the minimum qualifications, please consider one of many other employment opportunities with the State of Missouri.

View Class Specification Document

Key Skills

Do you possess the key skills which are considered essential for successful employment in this classification?

Comprehensive knowledge of the equipment, materials, processes, and/or practices utilized in an industry operation or service-type vocational enterprise.

Comprehensive knowledge of precautionary measures to be taken to avoid occupational hazards in an industry operation or service-type vocational enterprise.

Introductory knowledge of basic management principles and practices.

Introductory knowledge of general supervision, training, and staff evaluation.

Introductory knowledge of inventory management and procurement procedures.

Ability to interpret blueprints and specifications and to understand contract details.

Ability to plan, schedule, assign, and direct the work of staff and offender workers.

Ability to prepare and compute time and material estimates, and maintain records.

Ability to analyze production/service problems and recommend improved techniques and procedures.

Ability to organize and direct the training of offender workers.

Ability to detect substandard quality of raw materials and products.

Ability to communicate effectively.

Ability to establish and maintain effective working relationships with staff, offender workers, and customers.

View Class Specification Document

The following link will provide you with general information about State of Missouri employee benefits.

View benefits

View Class Specification Document