MO Project: Contextual Branding

Insurance Licensing Technician I

  • Insurance Licensing Technician I
  • What will I be doing?
  • Do I qualify?
  • Can I be successful?
  • Benefits
  • How do I apply?
Class Number: 
Annual Salary Range:
$21,876.00 – $34,608.00
Twice-a-Month Salary Range:
$911.50 – $1,442.00
Pay Grade: 

View Class Specification Document


This is technical work in the Licensing Section of the Department of Insurance issuing, renewing and terminating licenses, and maintaining computerized license records.

An employee in this class reviews applications and determines, according to established guidelines, applicants' eligibility for new or renewed licensure as an insurance agent, broker, bail bond agent, public adjuster, surplus lines broker or insurance agency. Work also involves answering inquiries regarding licensing requirements, application procedures and fees. Until the more difficult phases of the work are learned, the employee works under close supervision; thereafter, routine work is performed independently within established guidelines. General supervision is received from the Insurance Licensing Unit Supervisor.

Job Duties

Determines, according to established guidelines, applicants' eligibility for new or renewed licensure as an insurance agent, broker, bail bond agent, public adjuster, surplus lines broker or insurance agency.

Responds to telephone and written inquiries regarding application procedures and fees; licensure, renewal and continuing education requirements; and requests for forms, duplicate licenses and letters of certification/clearance.

Reviews licensing applications for completeness; prepares form letters explaining deficiencies and returns incomplete applications.

Checks applications against the National Association of Insurance Commissioners (NAIC) data base for possible complaints, fines, suspensions, revocations, or other disciplinary actions in other states.

Reviews documentation submitted by new, renewal and non-resident applicants for agent/broker licenses to determine compliance with applicable pre-licensing, continuing education and/or reciprocal requirements.

Reviews documentation submitted by applicants for bail bond agent, public adjuster or surplus lines broker licenses to determine compliance with surety requirements.

Reviews documentation submitted by applicants for agency license to determine compliance with requirements for proof of ownership and employment of licensed agents.

Enters information from approved applications into the Department of Insurance Automated Licensing (DIAL) computer system; compares printed licenses generated by the DIAL system to original applications to verify accuracy of license type and licensee's identifying information; mails new and renewed licenses.

Updates a variety of licensing records in the DIAL system; verifies and enters name/address changes, changes in agency ownership or officers, company appointments/terminations, license cancellations, continuing education credits, pre-licensing test results, etc.

Maintains familiarity with licensing guidelines established in the section's procedure manual.

Performs other related work as assigned.

View Class Specification Document

(The following minimum qualifications will determine merit system eligibility. Allowable experience and education substitutions are provided in italics below the corresponding minimum qualification statement. These minimum qualifications may also be used to evaluate applicants for Missouri Uniform Classification and Pay System positions not requiring selection from merit registers.)

One year of clerical or related work with the Missouri Department of Insurance.


Two years of experience in clerical or related office work, responsible public contact work, or work which affords a knowledge of the field of insurance; and possession of a high school diploma or proof of high school equivalency. (College coursework may be substituted on a year-for-year basis for the required experience.)

Please note that documentation that supports your eligibility (i.e. transcripts, employment records, etc.) may be required at any time during the application and hiring process. If you do not possess the minimum qualifications, please consider one of many other employment opportunities with the State of Missouri.

View Class Specification Document

Key Skills

Do you possess the key skills which are considered essential for successful employment in this classification?

Working knowledge of statutes and regulations relating to licensing, continuing education and reciprocity requirements for insurance agents, brokers and agencies.

Working knowledge of the procedures and operations of the Department of Insurance.

Working knowledge of office practices, procedures and equipment.

Some knowledge of the principles, practices and terminology of the insurance industry.

Ability to make routine decisions in accordance with established procedures, laws and regulations.

Ability to understand and follow detailed directions.

Ability to work rapidly and accurately in processing a variety of documents.

Ability to operate a computer terminal, personal computer and standard keyboard with speed and accuracy.

Ability to communicate clearly and concisely.

Ability to establish and maintain effective working relationships with insurance agents, company representatives, government officials, other employees and the general public.

View Class Specification Document

The following link will provide you with general information about State of Missouri employee benefits.

View benefits

View Class Specification Document