MO Project: Contextual Branding

Taxpayer Services Supervisor

  • Taxpayer Services Supervisor
  • What will I be doing?
  • Do I qualify?
  • Can I be successful?
  • Benefits
  • How do I apply?
Class Number: 
Annual Salary Range:
$36,360.00 – $57,792.00
Twice-a-Month Salary Range:
$1,515.00 – $2,408.00
Pay Grade: 

View Class Specification Document


This is supervisory technical public contact work collecting delinquent taxes and providing taxpayer services in an assigned field office of the Division of Taxation & Collection for the Missouri Department of Revenue.

An employee in this class is responsible for managing the overall operation of a small field office or for serving as a first-line supervisor in a large regional field office. Work involves supervising and participating in the activities of technical staff engaged in contacting taxpayers for the collection of sales, withholding, corporate and individual income taxes; and providing assistance to taxpayers in the completion of tax returns and the registration of businesses. Work also involves providing technical advice and assistance regarding complex tax issues, conducting training seminars, compiling work activity reports and maintaining records. Supervision is exercised over a small to moderate-sized staff of Taxpayer Services Representatives and other technical and clerical employees. Work is performed under the general supervision of a designated administrative superior; however, the employee exercises independence and initiative in the performance of assigned responsibilities within established guidelines.

Job Duties

Manages the overall operation of a small field office responsible for collecting delinquent taxes and providing taxpayer services.

Serves as a first-line supervisor in a large regional field office; supervises and participates in the activities of a small to moderate-sized technical staff.

Trains, supervises and evaluates Taxpayer Services Representatives and other technical and clerical staff.

Provides technical advice and assistance to staff regarding complex tax issues.

Conducts staff development programs and training seminars for business owners, tax assistance providers, tax preparers and special interest groups regarding business licensing, bonding requirements and tax filing procedures.

Supervises and participates in contacting delinquent taxpayers by telephone to collect sales, withholding, corporate and individual income, cigarette, fuel and other taxes and fees owed to the state.

Negotiates tax payment agreements within established guidelines; prepares and/or approves requests for abatement of penalties.

Performs skip-tracing using computerized tax systems to locate delinquent taxpayers.

Provides advice and assistance to business owners regarding the registration of businesses for sales, use, income and withholding taxes; determines bond requirements according to established guidelines.

Reviews tax records to determine if all state taxes have been paid prior to the transfer of business ownership; prepares and signs "no tax due" statements when applicable.

Supervises and participates in on-site visits to businesses to inspect for valid sales tax licenses, collect delinquent tax payments or to serve revocation orders; prepares appropriate referral forms to notify

the Criminal Investigation Bureau of businesses operating without a valid license; recommends civil penalties as necessary.

Supervises and participates in on-site visits to special events such as fairs, festivals, craft shows, yard sales and flea markets to ensure that vendors are collecting and submitting sales taxes.

Supervises and participates in on-site visits to financial institutions to collect delinquent tax monies and issue lien releases.

Interprets and explains state tax laws, regulations, policies and procedures to taxpayers, business owners and the general public.

Calculates tax adjustments, refunds, credits, interest and/or penalties according to established procedures.

Posts payments to appropriate tax accounts; processes checks for deposit and prepares revenue transmittals; ensures that revenue deposits are timely and accurate.

Compiles and submits work activity reports.

Performs other related work as assigned.

View Class Specification Document

(The following minimum qualifications will determine merit system eligibility.  Allowable experience and education substitutions are provided in italics below the corresponding minimum qualification statement.  These minimum qualifications may also be used to evaluate applicants for Missouri Uniform Classification and Pay System positions not requiring selection from merit registers.)

Two years of experience as a Taxpayer Services Representative II or Revenue Section Supervisor with the Missouri Division of Taxation & Collection.


Three years of technical or professional experience in tax preparation, processing, review or collection; and graduation from an accredited four-year college or university with specialization in accounting, finance, business or public administration or closely related areas. (Graduate work in the specified educational areas may be substituted on a year-for-year basis for a maximum of two years of the required experience.)

Please note that documentation that supports your eligibility (i.e. transcripts, employment records, etc.) may be required at any time during the application and hiring process. If you do not possess the minimum qualifications, please consider one of many other employment opportunities with the State of Missouri.

View Class Specification Document

Key Skills

Do you possess the key skills which are considered essential for successful employment in this classification?

Thorough knowledge of the policies, procedures and operations of the Division of Taxation & Collection.

Thorough knowledge of statutes and regulations applicable to the payment and collection of taxes.

Thorough knowledge of techniques used to negotiate tax payment agreements.

Considerable knowledge of basic bookkeeping and accounting principles and practices.

Working knowledge of the principles of supervision and training.

Ability to train, supervise and evaluate Taxpayer Services Representatives and other technical and clerical staff.

Ability to interpret and explain tax laws, regulations and policies to taxpayers, business owners, tax preparers, staff and the general public.

Ability to maintain records and to calculate tax adjustments, refunds, credits, interest and/or penalties.

Ability to operate a computer terminal to input and retrieve information.

Ability to plan and organize work activities to achieve established goals and objectives.

Ability to communicate effectively and to prepare complete and concise reports.

Ability to establish and maintain effective working relationships with other employees, taxpayers, business owners, tax preparers and the general public.

Ability to travel in the performance of assigned duties.

View Class Specification Document

The following link will provide you with general information about State of Missouri employee benefits.

View benefits

View Class Specification Document