MO Project: Contextual Branding

Taxpayer Services Office Manager

  • Taxpayer Services Office Manager
  • What will I be doing?
  • Do I qualify?
  • Can I be successful?
  • Benefits
  • How do I apply?
Class Number: 
Annual Salary Range:
$41,208.00 – $65,544.00
Twice-a-Month Salary Range:
$1,717.00 – $2,731.00
Pay Grade: 

View Class Specification Document


This is advanced supervisory technical public contact work collecting delinquent taxes and providing taxpayer services in a large regional field office of the Division of Taxation & Collection for the Missouri Department of Revenue.

An employee in this class is responsible for managing the overall operation of a large regional field office. Work involves planning, organizing, coordinating and supervising, through subordinate supervisors, the activities of technical staff engaged in contacting taxpayers for the collection of sales, withholding, corporate and individual income taxes; and providing assistance to taxpayers in the completion of tax returns and the registration of businesses. Work also involves serving as technical resource regarding state tax laws, regulations, policies and procedures; and conducting training seminars and other public awareness activities to promote the collection of state tax revenues. Supervision is exercised over a large staff of Taxpayer Services Representatives and other technical and clerical employees. Work is performed under the general supervision of a designated administrative superior; however, the employee exercises considerable independence and initiative in the direction of regional activities within established guidelines.

Job Duties

Plans, organizes, coordinates and manages the overall operation of a large regional field office responsible for collecting delinquent taxes and providing taxpayer services.

Trains, supervises and evaluates a large technical and clerical staff.

Provides technical advice and assistance to staff regarding complex tax issues.

Plans and monitors staff workload to achieve established goals and objectives.

Participates in public awareness activities such as radio or television talk shows, information video creation, question-and-answer sessions, and other activities to promote the prompt and accurate collection of state tax revenues.

Conducts staff development programs and training seminars for business owners, tax assistance providers, tax preparers and special interest groups regarding business licensing, bonding requirements and tax filing procedures.

Provides advice and assistance to business owners regarding the registration of businesses for sales, use, income and withholding taxes; determines bond requirements according to established guidelines.

Reviews tax records to determine if all state taxes have been paid prior to the transfer of business ownership; prepares and signs "no tax due" statements when applicable.

Coordinates and supervises on-site visits to businesses to inspect for valid sales tax licenses, collect delinquent tax payments or to serve revocation orders.

Refers cases involving the operation of a business without a valid license to the Criminal Investigation Bureau; recommends civil penalties as necessary; testifies in legal proceedings as "custodian of records".

Coordinates and supervises on-site visits to special events such as fairs, festivals, craft shows, yard sales and flea markets to ensure that vendors are collecting and submitting sales taxes.

Coordinates and supervises on-site visits to financial institutions to collect delinquent tax monies and issue lien releases.

Interprets and explains state tax laws, regulations, policies and procedures to taxpayers, business owners and the general public.

Calculates tax adjustments, refunds, credits, interest and/or penalties according to established procedures.

Supervises the processing of checks and preparation of revenue transmittals; ensures that revenue deposits are accurate and timely.

Compiles and submits work activity reports.

Performs other related work as assigned.

View Class Specification Document

(The following minimum qualifications will determine merit system eligibility.  Allowable experience and education substitutions are provided in italics below the corresponding minimum qualification statement.  These minimum qualifications may also be used to evaluate applicants for Missouri Uniform Classification and Pay System positions not requiring selection from merit registers.)

One year of experience as a Taxpayer Services Supervisor with the Missouri Division of Taxation & Collection.


Four years of technical or professional experience in tax preparation, processing, review or collection, including one year in a supervisory capacity; and graduation from an accredited four-year college or university with specialization in accounting, finance, business or public administration or closely related areas. (Graduate work in the specified educational areas may be substituted on a year-for-year basis for a maximum of two years of the required non-supervisory experience.)

Please note that documentation that supports your eligibility (i.e. transcripts, employment records, etc.) may be required at any time during the application and hiring process. If you do not possess the minimum qualifications, please consider one of many other employment opportunities with the State of Missouri.

View Class Specification Document

Key Skills

Do you possess the key skills which are considered essential for successful employment in this classification?

Extensive knowledge of the policies, procedures and operations of the Division of Taxation & Collection.

Extensive knowledge of statutes and regulations applicable to the payment and collection of taxes.

Extensive knowledge of techniques used to negotiate tax payment agreements.

Thorough knowledge of basic bookkeeping and accounting principles and practices.

Considerable knowledge of the principles of supervision and training.

Ability to train, supervise and evaluate a large technical and clerical staff.

Ability to interpret and explain tax laws, regulations and policies to taxpayers, business owners, tax preparers, staff and the general public.

Ability to maintain records and to calculate tax adjustments, refunds, credits, interest and/or penalties.

Ability to operate a computer terminal to input and retrieve information.

Ability to plan and organize work activities to achieve established goals and objectives.

Ability to communicate effectively and to prepare complete and concise reports.

Ability to establish and maintain effective working relationships with other employees, taxpayers, business owners, tax preparers and the general public.

Ability to travel in the performance of assigned duties.

View Class Specification Document

The following link will provide you with general information about State of Missouri employee benefits.

View benefits

View Class Specification Document