- Revenue Section Supervisor
- What will I be doing?
- Do I qualify?
- Can I be successful?
- How do I apply?
This is senior-level supervisory work for the Department of Revenue coordinating the operations of a section responsible for assigned program activities relating to the licensing of drivers and titling/registration of motor vehicles or the administration and collection of state taxes.
Supervises and coordinates, through unit leaders and assistant supervisors, the activities of a program section of the Motor Vehicle & Driver Licensing Division with responsibility for the issuance, suspension, revocation, or reinstatement of driver licenses; or the titling and registration of motor vehicles, trailers, and marine craft.
Supervises and coordinates, through unit leaders and assistant supervisors, the activities of a program section of the Taxation Division with responsibility for the processing of tax returns and related documents, the administration of tax laws and regulations, or the collection of delinquent taxes.
Provides advice and support to a Revenue Manager on matters relating to the assigned program section; updates the Manager regarding section progress, problems, and issues.
Recommends and implements new and revised policies and procedures for the assigned section; explains rules, regulations, policies, and procedures to staff and the general public.
Represents the section on problem resolution teams, task forces, and committees; participates in special projects as directed.
Organizes, coordinates, and monitors section workflow and operations to achieve established goals and objectives; adjusts workload as necessary to reduce backlog and meet work priorities.
Provides technical assistance to staff regarding complex correspondence and inquiries; drafts correspondence for the signature of the Revenue Manager, Bureau Administrator, Division, or Department Director.
Conducts section meetings to inform staff of new and revised laws, regulations, policies, procedures, systems, and forms; apprises staff of section goals and expectations.
Interviews and recommends candidates for vacant positions.
Coordinates and monitors the training of staff in section policies, procedures, and computer systems.
Prepares and/or reviews job expectations and performance appraisals for section staff; counsels employees, maintains performance logs, and recommends disciplinary actions, as necessary.
Oversees the maintenance of staff attendance records and the approval or denial of leave requests for the assigned section.
Prepares and/or oversees the preparation and submission of weekly and monthly production and backlog reports for the assigned section.
Exercises independent judgment and initiative in the performance of assigned responsibilities within established guidelines; receives general supervision from a Revenue Manager or other designated supervisor.
Performs other related work as assigned.
(The following minimum qualifications will determine merit system eligibility. Allowable experience and education substitutions are provided in italics below the corresponding minimum qualification statement. These minimum qualifications may also be used to evaluate applicants for Missouri Uniform Classification and Pay System positions not requiring selection from merit registers.)
One or more years of experience as a Revenue Processing Technician IV with the Taxation Division of the Missouri Department of Revenue; and possession of a high school diploma or proof of high school equivalency.
A Bachelor's degree from an accredited college or university with a minimum of 24 earned credit hours in one or a combination of the following: Accounting, Finance, Business or Public Administration, or a closely related area, and ;
One or more years of experience in taxation, collection, driver licensing, or motor vehicle titling or registration in a supervisory capacity at or above the level of Revenue Processing Technician III, Tax Collection Technician III, or Administrative Office Support Assistant.
Six or more years of experience in tax preparation, processing, review, or collection; licensing, titling, or registration; accounting, auditing, bookkeeping, claims processing, or closely related work; of which three or more years must have involved taxation, collection, driver licensing, or motor vehicle titling or registration, and including one year in a supervisory capacity at or above the level of Revenue Processing Technician III, Tax Collection Technician III, or Administrative Office Support Assistant; and possession of a high school diploma or proof of high school equivalency.
(Earned credit hours from an accredited college or university with specialization in Accounting, Finance, Business or Public Administration, or a closely related area may substitute on a year-for-year basis for the required non-supervisory experience at a rate of 30 earned credit hours for one year.)
Please note that documentation that supports your eligibility (i.e. transcripts, employment records, etc.) may be required at any time during the application and hiring process. If you do not possess the minimum qualifications, please consider one of many other employment opportunities with the State of Missouri.
Do you possess the key skills which are considered essential for successful employment in this classification?
Comprehensive knowledge of state and federal laws and regulations applicable to the assigned program section.
Comprehensive knowledge of the policies, procedures, and operations of the Division of Motor Vehicle & Driver Licensing or the Division of Taxation.
Comprehensive knowledge of the computer systems and software applications utilized by the assigned section, bureau, and division.
Comprehensive knowledge of office practices, procedures, and equipment.
Comprehensive knowledge of the principles and techniques of supervision and training.
Ability to train, supervise, and evaluate technical and clerical staff.
Ability to coordinate and monitor section workflow and operations to achieve established goals and objectives.
Ability to explain and apply laws, regulations, and policies applicable to the assigned program section.
Ability to make decisions in accordance with established guidelines.
Ability to operate a computer terminal, personal computer, and standard keyboard with speed and accuracy.
Ability to communicate effectively and prepare clear and concise reports.
Ability to establish and maintain effective working relationships with other employees, staff, taxpayers, customers, and the general public.
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