This information is for reference only. These classifications are no longer valid and were replaced 7/1/2020.
This is professional and technical supervisory work in directing workforce development services in a large one-stop career center, or work of comparable responsibility in the central office of the Missouri Division of Workforce Development.
Applicants must meet one of the following eligibility requirements:
(The following requirements will determine merit system eligibility, experience and education ratings, and may be used to evaluate applicants for Missouri Uniform Classification and Pay System positions not requiring selection from merit registers. When practical and possible, the Division of Personnel will accept substitution of experience and education on a year-for-year basis.)
One or more years of experience as a Workforce Development Supervisor II with the Missouri Division of Workforce Development.
OR
Three or more years of experience as a Workforce Development Supervisor I with the Missouri Division of Workforce Development.
OR
A Bachelor’s degree from an accredited college or university with a minimum of 15 earned credit hours in one or a combination of the following: Psychology, Sociology, Social Work, Labor Economics, Education, Business, Personnel, or Public Administration, or a closely related field; and,
Four or more years of professional or technical experience in social service, education, job placement, community organization, or a closely related area; or in business, personnel, or public administration involving responsible public contact, including one or more years of supervisory experience in job placement, employment counseling, employer services, veteran services, training assessment, or a closely related area; or military experience (at the E-5 level or above) with primary responsibility in recruiting or personnel administration involving interviewing, selection, classification, job placement, or career counseling, including one or more years of supervisory experience in job placement, employment counseling, employer services, veteran services, training assessment or a closely related area.
(Earned graduate credit hours from an accredited college or university in the specified areas may substitute on a year-for-year basis for the required general experience at a rate of 24 earned graduate credit hours for one year of experience.)
(Additional qualifying experience may substitute on a year-for-year basis for deficiencies in the required college education.)
Ability to obtain/possess Workforce Development credentialing as established by the Missouri Department of Economic Development, Division of Workforce Development.
This description may not include all of the duties, knowledge, skills, or abilities associated with this classification.
Manages workforce development programs; functions as a technical expert relating to program services.
Supervises, evaluates, and assigns duties to staff in a large one-stop career center with responsibility for fourteen or more full time employees engaged in all phases of workforce development functions, such as: interviewing, job placement, partner education, employer contacts, and job seeker counseling; performs difficult workforce tasks in the one-stop career center.
Supervises a unit in the central office responsible for specialized activities.
Provides partner education and training; oversees training and mentoring of career center staff in a large career center regarding services provided by various partner agencies within the one-stop delivery system (e.g., Department of Social Services, Department of Elementary & Secondary Education, Workforce Investment Board.)
Oversees and evaluates staff training requirements relating to interviewing techniques, responding to customer and employer needs, and job development and placement procedures.
Implements and adapts division programs, policies, and procedures for local area needs.
Develops and implements a public relations program that promotes the mission and vision of the Division of Workforce Development; addresses community organizations and civic clubs to inform them of workforce development programs and services.
Analyzes and evaluates program operations for achievement of objectives.
Prepares and maintains records and reports.
Consults with supervisors on matters involving operation policy and procedures; adjusts unit operations to accommodate policy or procedural changes.
Receives general supervision from a Workforce Development Supervisor or other administrative supervisor; exercises independence and initiative in the performance of duties within established guidelines.
Performs other related work as assigned.
Comprehensive knowledge of social, economic, and community issues impacting area businesses and employment opportunities.
Comprehensive knowledge of current local employment conditions and business practices in the public and private sectors.
Comprehensive knowledge of potential partner services available in the region.
Comprehensive knowledge of state and federal laws and regulations governing workforce development programs and activities.
Comprehensive knowledge of the skills, techniques, and procedures involved in the operation of a workforce development system.
Comprehensive knowledge of the principles and practices of effective supervision and management.
Ability to plan and evaluate workforce development programs and services.
Ability to interpret and apply complex operating instructions, state and federal regulations, and department and division procedures.
Ability to plan, supervise, and evaluate the work of staff engaged in relatively complex operations.
Ability to establish and maintain effective working relationships with other employees, job seekers, employers, service providers, training institutions, community organizations, and other governmental, civic, labor, and public groups.
Ability to communicate effectively and present information in a clear and concise manner.