Lottery Inside Sales Representative II

  • Lottery Inside Sales Representative II
  • What will I be doing?
  • Do I qualify?
  • Can I be successful?
  • Benefits
  • How do I apply?
Class Number: 
7955
Annual Salary Range:
$29,580.00 – $41,184.00
Twice-a-Month Salary Range:
$1,232.50 – $1,716.00
Pay Grade: 
A17

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Definition

This is mid-level public contact and sales work involving the promotion of Missouri Lottery products to established retail account holders within an assigned territory.

Job Duties

Places telephone calls to assigned high-volume retailers to ensure an adequate supply of Lottery products is available at each of the Lottery selling locations, and to promote products and conduct market surveys.

Establishes and maintains effective relationships with retailers to promote the sale of Missouri Lottery products.

Mentors and coaches sales team members on effective use of predictive ordering software, individually and/or in team meetings.

Provides backup to Lottery Inside Sales Supervisors in duties such as: analyzing and communicating daily game inventory; distributing calls due to coverage issues; and addressing complicated retailer issues such as billing problems, unassigned packs, and problem orders.

Analyzes trends and inventory for high-volume retailers, retailers with multiple selling locations, and Million Dollar Club retailers using ordering software system; recommends a best inventory mix based on sales, price point, number of products, and total product inventory; monitors the low inventory list and proactively resolves inventory issues that fall outside of the normal contact schedule; identifies and executes strategies to grow sales for assigned retailers and shares successful strategies with the team.

Negotiates game mix and number of games on display with retailers to optimize sales.

Recommends changes to billing options that would improve inventory management for the respective retailer.

Negotiates and receives authorization from many retailers to automatically generate orders without further contact/authorization; manages and controls Lottery product inventory for consenting retailers to avoid product overages and shortages.

Provides information and assistance to, and trains and negotiates with, retailers regarding Lottery policies and procedures relating to new and existing products, incentive programs, billing schedules, licensing, and bond renewals.

Resolves all courier issues which may involve communicating with team leaders or the Lottery Security Division concerning shipping problems.

Attends corporate events to represent the Missouri Lottery and build stronger relationships.

Communicates with field sales and management staff to resolve retailer issues.

Maintains a working knowledge of laws, regulations, policies, procedures, and operations applicable to the sale/redemption of Lottery products.

Participates in sales meetings, training programs, and seminars; participates in organizational committees as an advisor and/or sales team representative.

Plans and schedules work activities to achieve established sales and marketing goals.

Exercises significant independence and initiative in the performance of assigned responsibilities; receives general administrative direction.

Performs other related work as assigned.

Areas of Interest: 
BUSINESS REGULATION, SAFETY & INSPECTION

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(The following minimum qualifications will determine merit system eligibility and may be used to evaluate applicants for Missouri Uniform Classification and Pay System positions not requiring selection from merit registers.)

Two or more years of experience as a Lottery Inside Sales Representative I with the Missouri Lottery Commission; and possession of a high school diploma or proof of high school equivalency.

Please note that documentation that supports your eligibility (i.e. transcripts, employment records, etc.) may be required at any time during the application and hiring process. If you do not possess the minimum qualifications, please consider one of many other employment opportunities with the State of Missouri.

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Key Skills

Do you possess the key skills which are considered essential for successful employment in this classification?

Intermediate knowledge of policies, procedures, and operations of the Missouri Lottery Commission.

Intermediate knowledge of statutes and regulations applicable to the sales/redemption of Lottery products.

Intermediate knowledge of sales and marketing techniques.

Intermediate knowledge of the Lottery ordering system software.

Ability to train, coach, and mentor other team members.

Ability to effectively use a tablet, computer, smart phone, or any prescribed electronic devices.

Ability to explain and present a positive image of Lottery products and promotions.

Ability to provide training and assistance to retailers and their employees.

Ability to establish and maintain effective working relationships with retailers, co-workers, and the general public.

Ability to support other team members without impact to assigned call route.

Ability to effectively organize time and work activities to achieve established goals and objectives.

Ability to analyze and communicate statewide game inventory, and to identify causes of and prevent low retailer inventory.

Ability to distribute calls as needed.

Ability to maintain records and prepare reports.

Ability to communicate clearly and effectively.

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The following link will provide you with general information about State of Missouri employee benefits.

View benefits

View Class Specification Document