This information is for reference only. These classifications are no longer valid and were replaced 7/1/2020.
- Processing Technician Supervisor
- What will I be doing?
- Do I qualify?
- Can I be successful?
- Benefits
- How do I apply?
This is senior-level technical and supervisory work securing and evaluating information required to process applications for compensation claims, registration and licensing, appeals, compliance and complaint cases, and/or other related case determinations for the Division of Professional Registration or the Crime Victims Compensation Unit.
Supervises and coordinates the activities of the assigned staff.
Provides technical and administrative assistance to staff by interpreting and applying rules, regulations, statutes, policies, and procedures.
Evaluates staff performance to ensure efficiency and uniformity of operations; reviews staff statistical reports to monitor status and adjust workload to maintain productivity.
Provides training on agency procedures, rules, laws, and regulations that govern application process.
Reviews all collected data for accuracy, completion, and compliance; forwards case file for determination.
Compiles and analyzes the quality of information processed by staff; prepares reports for review.
Develops and/or recommends application processing procedures; reviews and updates procedure manuals, training guides, or other documentation used in the application process.
Interviews municipal agencies, educational institutions, employers, and/or other organizations/parties to obtain information necessary for making decisions.
Searches applicable databases for criminal history information, complaints or disciplinary action, criminal and civil litigation cases, and other related information that may influence the determination.
Responds to non-routine and complex inquires regarding application procedures, status or determinations, and/or established requirements; serves as liaison to other sections, agencies, and organizations.
Monitors and balances funds; compiles quarterly and fiscal monetary and budget related reports.
Exercises considerable independence and initiative in the performance of assigned duties and responsibilities under general administrative supervision from a designated supervisor; work is reviewed for accuracy, completeness, and conformance with established guidelines.
Performs other related work as assigned.
(The following requirements will determine merit system eligibility, experience and education ratings, and may be used to evaluate applicants for Missouri Uniform Classification and Pay System positions not requiring selection from merit registers. When practical and possible, the Division of Personnel will accept substitution of experience and education on a year-for-year basis.)
Two or more years of experience as a Processing Technician III with the Division of Professional Registration or the Crime Victims Compensation Unit; and possession of a high school diploma or proof of high school equivalency.
OR
A Bachelor’s or higher level degree from an accredited college or university with a minimum of 15 earned credit hours in one or a combination of the following: Business or Public Administration, social sciences, or a closely related field; and,
One or more years of experience in processing complex claims or registration and licensure applications.
OR
Five or more years of experience in processing claims or registration and licensure applications; as a paralegal or legal assistant; or reviewing official or legal documentation for compliance and/or validity; including two or more years of experience involving complex cases; and possession of a high school diploma or proof of high school equivalency.
(Earned credit hours from an accredited college or university which includes a minimum of 15 earned credit hours in the areas of Business or Public Administration, social sciences, or a closely related area may substitute on a year-for-year basis for the required experience at a rate of 30 earned credit hours for one year for a maximum of four years.)
(Post secondary training from a recognized vocational or business school in Office Management, Secretarial Science, or a closely related area may substitute on a year-for-year basis for the required experience at a rate of 30 earned credit hours or 480 clock hours for one year.)
Please note that documentation that supports your eligibility (i.e. transcripts, employment records, etc.) may be required at any time during the application and hiring process. If you do not possess the minimum qualifications, please consider one of many other employment opportunities with the State of Missouri.
Do you possess the key skills which are considered essential for successful employment in this classification?
Comprehensive knowledge of State laws, statutes, and regulations governing the application process and requirements of the assigned program.
Comprehensive knowledge of the policies, procedures, and operations of the assigned agency.
Comprehensive knowledge of the terminology, equipment, and computer systems utilized by the assigned agency.
Comprehensive knowledge of basic bookkeeping and accounting principles and practices.
Intermediate knowledge of the principals of supervision and training.
Introductory knowledge of the principals of personnel, business, and office management.
Ability to organize work activities to achieve established goals and objectives.
Ability to make technical decisions in accordance with established laws, regulations, and procedures.
Ability to provide administrative and technical advice, training, and supervision to assigned staff.
Ability to work with electronically submitted data on a variety of databases.
Ability to explain and apply rules, regulations, and policies governing the processing of assigned applications.
Ability to operate a personal computer.
Ability to perform mathematical calculations with speed and accuracy.
Ability to work rapidly and accurately in processing a large volume of documents.
Ability to communicate effectively and to prepare clear and concise reports.
Ability to make complex decisions in accordance with established guidelines.
Ability to establish and maintain effective working relationships with peers, applicants, attorneys, insurers, health care providers, prosecutors, law enforcement officials, other organizations, and the general public.
The following link will provide you with general information about State of Missouri employee benefits.
View benefits