This information is for reference only. These classifications are no longer valid and were replaced 7/1/2020.
This is journey-level professional management analysis work for the Missouri Public Service Commission (PSC).
An employee in this class is responsible for leading or conducting significant portions of utility audits of management controls, operations, standard production rates, cost allocations, standard procedures or spending priorities in order to promote efficient and economical utilization of personnel and facilities. Work involves conducting segments of utility management audits and preparing material which may be used as testimony in utility hearings. Work also involves conducting portions of complex research studies of organizational operation and structure, and recommending changes to improve or increase organizational efficiency and effectiveness. The employee may lead management audits in small utilities or serve as lead worker under a team leader on significant portions of studies in large utilities. General supervision is received from a Utility Management Analyst III or other designated administrative superior.
Applicants must meet one of the following eligibility requirements:
(The following entrance requirements are used to admit or reject applicants for merit system examinations, or may be used to evaluate applicants for employment in positions not requiring selection from merit system registers. When applicable, equivalent substitution will be allowed for deficiencies in experience or education.)
One year of experience as a Utility Management Analyst I with the Missouri Public Service Commission.
OR
Two years of professional experience in management analysis, fiscal or financial analysis, operations research or industrial engineering; and graduation from an accredited four-year college or university with specialization in operations research, industrial engineering, industrial psychology, finance, accounting, economics, business or public administration, or a closely related field. (Graduate work in the specified educational areas may be substituted on a year-for-year basis for the required experience.)
This description may not include all of the duties, knowledge, skills, or abilities associated with this classification.
Serves as lead worker in small utility audits or on significant portions of audits in large or complex utilities; conducts investigations or research; prepares technical, informative or operational reports and papers; works on special projects.
Reviews reports and other records prepared by lower-level management analysts for clarity, completeness, accuracy and conformance with agency policies.
Analyzes and resolves work problems or assists workers in solving work problems; conceptualizes and defines problems; consults with PSC management to determine type, scope and purpose of forthcoming audits.
Confers with utility representatives to arrange and develop plans for studies and surveys and to obtain additional information.
Plans studies of utility management issues and procedures such as organizational change, communications, information flow, integrated production methods, inventory control or cost analysis.
Devises methods and establishes criteria for conducting studies and surveys; prepares organizational models relating constants and variables, restrictions, alternatives, conflicting objectives and numerical parameters; performs validation and testing of model to ensure adequacy, or determines need to reformulate.
Interprets policies and procedures for reporting changes in services, production or distribution.
Defines data requirements and devises methods and course of action for collecting and processing data.
Studies functional or operational manuals in order to outline established methods of performing work, and determine if they are in accordance with organizational policy or functioning as designed.
Observes and audits the details of utility work; interviews workers and supervisors to study effectiveness of work methods; considers available solutions or alternate methods.
Evaluates organizational capability, supervision and leadership required to perform research, development or production work, or the prudence of such work as it relates to cost, efficiency, time and production standards.
Studies advertising media and the sale of utility-related goods and services.
Analyzes time and cost networks such as Program Evaluation and Review Techniques (PERT) in order to evaluate utility project planning and control.
Applies mathematical analysis to determine validity and reliability of sampling and work study statistics.
Evaluates utility proposals and develops recommendations to management relating to work methods, wage rates and budget decisions.
Organizes and documents findings of studies; formulates recommendations for implementation of new systems, policies, procedures or organizational changes; prepares reports to management defining problems and possible solutions.
Develops testimony for presentation at regulatory hearings.
Provides information to utility organizations on methods, materials, procedures or actions that facilitate economy or efficiency.
Performs other related duties as assigned.
Working knowledge of utility operations, auditing principles, techniques and procedures.
Working knowledge of the general principles and practices of financial administration, personnel management and general office administration.
Working knowledge of management and systems analysis methods.
Working knowledge of word processing, spreadsheets and database software packages associated with personal computers.
Some knowledge of the principles and practices of effective supervision and training.
Ability to obtain and evaluate both general and computerized management information.
Ability to communicate effectively and to prepare clear and concise reports.
Ability to apply interviewing techniques and solicit pertinent information at various organizational levels.
Ability to work with statistics, probability and application, statistical inference and econometrics.
Ability to gather, organize, analyze and evaluate facts and figures and to develop recommendations for operational and organizational improvements.
Ability to establish and maintain effective working relationships with co-workers and utility personnel.
Ability to travel as necessary.