MO Project: Contextual Branding

Office of Administration

Excellent customer service, every time.

Information Technology Operator I

This information is for reference only. These classifications are no longer valid and were replaced 7/1/2020.

Class Number: 
0147
Annual Salary Range:
$23,976.00 – $38,028.00
Twice-a-Month Salary Range:
$999.00 – $1,584.50
Pay Grade: 
02
Print
Definition

This is entry-level technical work in the operation of computers and related equipment.

Minimum Qualifications

Applicants must meet one of the following eligibility requirements:

(The following minimum qualifications will determine merit system eligibility.  Allowable experience and education substitutions are provided in italics below the corresponding minimum qualification statement; no other substitutions will be permitted.  These minimum qualifications may also be used to evaluate applicants for Missouri Uniform Classification and Pay System positions not requiring selection from merit registers.)

Two or more years of work experience; and possession of a high school diploma or proof of high school equivalency.

(30 earned credit hours from an accredited college or university may substitute for a maximum of one year of the required experience.)

Job Duties

This description may not include all of the duties, knowledge, skills, or abilities associated with this classification.

Performs routine technical duties in the operation and monitoring of computer and peripheral equipment for state agencies.

Operates magnetic tape, data storage, disk replication, and other related devices/equipment.

Monitors State printing schedules and equipment; verifies completion of print jobs; contacts appropriate personnel to correct issues when there is a failure of equipment or scheduled jobs.

Operates computer during routine production or conversion runs; performs operations according to schedule and program instructions.

Assists with the scheduling and monitoring of production jobs utilizing mainframe production control scheduling software; reviews job triggers, predecessors, successors, and requirements within a schedule.

Monitors systems, jobs processing, networks, and hardware; enters commands into computer console; and responds to alerts.

Distributes output appropriately, ensuring timely return of data to proper users.

Maintains accurate records and documentation of job runs.

Receives close supervision from a designated technical staff member or supervisor who reviews work for adherence to schedules and established quality standards.

Performs other related work as assigned.

Key Skills

Intermediate knowledge of office practices, procedures, and equipment.

Introductory knowledge of the operation, care, and adjustment of computer peripheral equipment.

Ability to comprehend new and/or unique computer information technology concepts/principles and system requirements.

Ability to understand and follow instructions.

Ability to be proactive in determining problems, resolve issues with proper guidance, and provide positive outcomes.

Ability to lift, move, and transport supplies.

Ability to establish and maintain effective working relationships.

(Effective 5/1/12)
(Minor Revision 8/1/14)