MO Project: Contextual Branding

Information Technology Operator II

  • Information Technology Operator II
  • What will I be doing?
  • Do I qualify?
  • Can I be successful?
  • Benefits
  • How do I apply?
Class Number: 
Annual Salary Range:
$26,316.00 – $41,736.00
Twice-a-Month Salary Range:
$1,096.50 – $1,739.00
Pay Grade: 

View Class Specification Document


This is mid-level technical work in the operation of computers and related equipment.

Job Duties

Performs mid-level technical duties in the operation and monitoring of a variety of computer and peripheral equipment.

Performs password resets on Windows, AS400, and safeboots.

Operates magnetic tape, data storage, disk replication, and other related devices/equipment; monitors system backups and ensures they complete without error.

Operates printing equipment and monitors print operations; cleans, lubricates, adjusts, and performs routine maintenance on equipment.

Operates computer during routine production or conversion runs; performs operations according to schedule and program instructions.

Reviews job control language (JCL); modifies parameters; edits datasets if required; checks condition codes and run totals; and codes overrides and reruns.

Receives help desk calls during off hours and resolves routine issues and/or refers to appropriate staff for resolution.

Schedules production jobs through the production control scheduling software; sets job triggers, predecessors, successors, and requirements within a schedule; reviews and modifies schedules to ensure optimum performance.

Monitors systems, jobs processing, networks, and hardware; analyzes abends and takes corrective actions.

Maintains accurate records and documentation of job runs.

Assists and consults with peers and/or senior-level staff to resolve non-standard and mid-level computer issues.

Assists in providing guidance and training to entry-level operators.

Assists with monitoring environmental conditions and physical security of data center.

Receives general supervision from a designated technical staff member or supervisor who reviews work for adherence to schedules and established quality standards.

Performs other related work as assigned.

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(The following minimum qualifications will determine merit system eligibility.  Allowable experience and education substitutions are provided in italics below the corresponding minimum qualification statement; no other substitutions will be permitted.  These minimum qualifications may also be used to evaluate applicants for Missouri Uniform Classification and Pay System positions not requiring selection from merit registers.)

One or more years of experience as a Computer Operator I or Information Technology Operator I with the Missouri Uniform Classification and Pay System.


Two or more years of experience in the operation of a mid-range and/or mainframe computer; and possession of a high school diploma or proof of high school equivalency.

(Earned credit hours from an accredited college or university with a minimum of 9 earned credit hours in computer science, computer information technology, or a closely related area may substitute on a year-for-year basis for the required experience at a rate of 30 earned credit hours for a maximum of two years of experience.

Please note that documentation that supports your eligibility (i.e. transcripts, employment records, etc.) may be required at any time during the application and hiring process. If you do not possess the minimum qualifications, please consider one of many other employment opportunities with the State of Missouri.

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Key Skills

Do you possess the key skills which are considered essential for successful employment in this classification?

Introductory knowledge of computer information technology principles and techniques.

Introductory knowledge of environmental conditions and physical security requirements for a data center.

Intermediate knowledge of the operation, care, and adjustment of computer peripheral equipment.

Ability to comprehend new and/or unique computer information technology concepts/principles and system requirements.

Ability to understand and apply mid-level instructions.

Ability to logically resolve problems, and present clear and precise results.

Ability to work quickly under pressure, make decisions, and meet deadlines.

Ability to lift, move, and transport supplies.

Ability to establish and maintain effective working relationships.

View Class Specification Document

The following link will provide you with general information about State of Missouri employee benefits.

View benefits

View Class Specification Document