This information is for reference only. These classifications are no longer valid and were replaced 7/1/2020.
This is professional supervisory work in the Department of Health and Senior Services, coordinating the Special Health Care Needs (SHCN) services in a specific geographic area of the state providing technical assistance, education and quality improvement for staff, contractors and stakeholders.
Applicants must meet one of the following eligibility requirements:
(The following minimum qualifications will determine merit system eligibility. Allowable experience and education substitutions are provided in italics below the corresponding minimum qualification statement; no other substitutions will be permitted. These minimum qualifications may also be used to evaluate applicants for Missouri Uniform Classification and Pay System positions not requiring selection from merit registers.)
A Bachelor's degree from an accredited college or university in Nursing, Health Care Administration, Speech Pathology, Social Work, Sociology, Psychology, Public Health or a closely related field; and,
Four or more years of professional experience in programs relating to children with special health care needs, pediatrics, social work, public health, or services to the disabled.
(24 earned graduate credit hours from an accredited college or university in the specified areas may substitute for a maximum of one year of the required experience. A Master's degree from an accredited college or university in the specified areas may substitute for two years of the required experience)
This description may not include all of the duties, knowledge, skills, or abilities associated with this classification.
Supervises the Special Health Care Needs staff which assures programmatic training of staff, conducts performance evaluations, responds to and resolves internal issues, assures that area records are accurate and maintained, and assures compliance with Department, Division and unit policies and procedures.
Exercises significant independence and initiative in the performance of responsibilities; receives general administration direction.
Manages the area office in coordination with program managers, to include coordinating SHCN staff activities with local public health agencies.
Participates in the overall planning and direction of the SHCN services including development of policy and procedures, budget and expenditure control, contract monitoring, and development of new and/or expanded program initiatives. Conducts operational analysis for programs as requested.
Coordinates the production of programmatic data in area office and prepares reports as required.
Provides oversight of service coordination contracts and assists unit management in negotiation of contracts.
Communicates with health care providers, social service agencies, schools, federal, state and local officials.
Conducts service coordination contract monitoring and quality assurance activities to include identifying and cataloging performance which is below standards, developing corrective action plans, maintaining quality assurance logs, and reporting results of record review of non-compliance areas to unit management.
Coordinates the administration of surveys and collection and dissemination of data on special health needs population.
Represents SHCN services in the community when necessary.
Promotes communication and understanding of SHCN services among and between tertiary centers, key medical providers and other stakeholders. Provides information and general data to groups regarding SHCN services.
Performs other related work as assigned.
Intermediate knowledge of Special Health Care Needs services, operational policies and procedures.
Intermediate knowledge of effective supervisory methods and communication tools.
Intermediate knowledge of personal computers and the use of standard software packages.
Intermediate knowledge of community resources, network and referral sources.
Intermediate knowledge of special health care needs children and their family dynamics.
Intermediate knowledge of principles of adult learning methods.
Introductory knowledge of the organization and operation of federal, state and local governmental agencies relating to public health and the special health care needs children.
Ability to work with other regional coordinators, program managers and service coordinators to develop and maintain a statewide system of health access for children with special health care needs.
Ability to implement and evaluate service activities relating to Special Health Care Needs.
Ability to understand and interpret moderately complex medical data and draw appropriate conclusions.
Ability to select, supervise and evaluate personnel.
Ability to monitor contracts and expenditure reports.
Ability to express ideas effectively.
Ability to establish and maintain effective working relationships with other employees; local, state and federal agencies; and the public.